Nahom

Nahom Nidaw Kerego Addis Ababa, Ethiopia SUMMERY SKILLS Dynamic and results-oriented individual with a Bachelor's degree in Marketing Management. Skilled in problem solving and communication with willingness and highly motivation to grow through continuous personal and professional development. -- Strong leadership and management abilities Proficient in operations management and strategic planning Excellent interpersonal and EXPERIENCE communication skills Budgeting expert Astara Hotel, Addis Ababa – Customer Service Internship August 2018 – December 2019 Customer Service:  Demonstrated proficiency in handling a high volume of customer inquiries via phone and email.  Utilized CRM software to efficiently manage and document customer interactions and feedback.  Proficiency in government relations and regulatory compliance Achieved consistently high customer satisfaction scores through attentive and proactive service.  Setting Marketing Strategies ACHIEVEMENTS Implemented upselling techniques that boosted average room revenue by 30% per guest stay. Trained and mentored new team members in customer service best practices, Developed new technology solution contributing to improved team performance. that optimized operation and reduced overall financial losses within the first Marketing:  Implemented customer-centric marketing strategies based on deep understanding of customer needs and preferences.    Collaborated with marketing team to create compelling content and campaigns that year as Operational Manager. Implemented training programs that enhanced staff performance and guest satisfaction scores. resonated with target audiences. Implemented employee engagement Managed customer relationships through personalized communication and follow-up, initiatives that resulted in improved contributing to brand loyalty and advocacy. staff retention rates and morale. Monitored and analyzed customer data to identify trends and opportunities for improving marketing effectiveness and ROI. East Africa Hotel, Addis Ababa – Operations Manager December 2021 – Present Human Resources Management:  2017 fostering a positive work environment and employee engagement. Digital Marketing for Business Fundamentals– Awaqi Courses Implemented employee recognition programs that boosted morale and improved team 2024 and policies.  Employability Skills – Talent Firm Managed human resources functions, including recruitment, training, performance evaluation, and employee relations, ensuring alignment with organizational objectives  CERTIFICATES Developed and implemented HR strategies to attract, retain, and develop talent, cohesion. Virtual Assistant program– ALX 2024 Strategic Business Planning:  Formulated and executed strategic business plans to drive growth and profitability, identifying opportunities for expansion, market penetration, and product development.  Conducted market research and analysis to assess market trends, competitor activities, and customer preferences, informing strategic decision-making processes. Financial Management:  Assessing and mitigating operational risks to minimize disruptions and ensure business continuity.  Managed monthly cashbook and bank reconciliations, ensuring accuracy and timely submission.  Developing and managing budgets, monitoring expenses, and identifying opportunities for cost savings. Team Management:  Directed and supervised a team of 16 employees, providing guidance, support, and mentoring to ensure team productivity.  Implemented effective team-building strategies and performance management techniques to enhance team dynamics and achieve business objectives. Customer Service: ● Interacted with customers on a regular basis to address inquiries, resolve issues, and provide exceptional service, ensuring customer satisfaction and loyalty. ● Developed and maintained strong customer relationships, fostering trust and confidence REFERENCE Rahel Lemma - Mentor-- Bona Geleta--- in the company's products and services. Government Liaison: ● Acted as the primary point of contact for governmental and representing the company's LANGUAGES English Proficiency Amharic Native Gurage Working Proficiency interests and facilitating communication and collaboration to ensure compliance with regulatory requirements. ● Established and maintained positive relationships with relevant government agencies and other regulatory approvals as needed to support business operations. EDUCATION Addis Ababa University school of Commerce, Addis Ababa, Ethiopia Bachelor of Arts in Marketing Management November 2017 – December 2020