Naga Jyothi Dronamraju

Jyothi Dronamraju - |- Omaha, NE 68164| Linkedin SUMMARY Results-oriented Software Engineer with expertise at Moody's, specializing in .NET development and SQL reporting. Demonstrated capacity to elevate team efficiency through streamlined workflows and proficient troubleshooting. SKILLS C# and .NET SQL and Microsoft SQL Server Power BI and Excel HTML and CSS JavaScript and Jupyter Notebook Remote desktop support Software support and ticketing systems Active Directory management Root cause analysis Knowledge base documentation Workflow optimization Version control and Git Visual Studio and code API integration and REST Agile methodologies and Scrum Salesforce CRM EXPERIENCE Software Engineer, Moody's, December 2024-Current Omaha, NE Developed and maintained .NET applications for internal users to enhance functionality. Created and optimized SQL reports and dashboards in Power BI for data-driven decisions. Provided support for internal business applications, resolving access and functionality issues. Maintained SharePoint tools and workflows to improve team collaboration and efficiency. Documented recurring technical issues and solutions to facilitate knowledge sharing. Assisted teams with testing and deploying application updates to ensure smooth transitions. Technical Support Analyst, Amazon, April 2018-November 2022 Hyderabad, India Delivered technical support for Amazon software, tools, and devices to users. Resolved software errors and access issues using remote desktop and internal tools. Created tickets in Salesforce and Jira; escalated unresolved issues effectively. Maintained documentation and updated knowledge base with troubleshooting steps. Installed applications, configured settings, and ran diagnostics for issue reproduction. Supported users during application rollouts and patch installations. Collaborated with development teams to report software bugs from support trends. Reduced ticket resolution time by standardizing troubleshooting processes and checklists. Customer Support Specialist, Amazon, January 2017-August 2017 Hyderabad, India Managed over 40 daily support requests related to software usage and account configurations. Provided first-level technical assistance for customer-facing web and mobile applications. Documented issues and communicated resolution steps clearly to users. Monitored ticket queues to ensure adherence to SLA for all assigned cases. Assisted in onboarding and account setup for new users, facilitating access to tools. Collected and analyzed feedback to identify customer experience pain points. Maintained accurate interaction logs in CRM, enhancing reporting and forecasting. Coordinated with backend teams to resolve order, delivery, and system-related queries. EDUCATION Master of Science Applied Computer Science, Northwest Missouri State University, Maryville United States August 2024 Academia Alert (iOS App): Developed a Swift app for student notifications using Xcode. Stock Prediction System: Built predictive models with UI and error reporting in Jupyter Notebook. Research Paper: Authored work on enhancing AI system trust and security. Bachelor of Science Computer Science Engineering, Rishi MS Institute of Engineering And Technology, Hyderabad India May 2016 Created a .NET-based notification system integrated with SQL databases for academic alerts. ACCOMPLISHMENTS Acted as Subject Matter Expert (SME) at Amazon, mentoring peers on technical support best practices. Improved dashboard usability and performance using Power BI and Excel. Led team training sessions on SharePoint, Excel, and troubleshooting methods. Recognized for reducing average resolution time and improving support documentation. Supported multiple internal software launches and ensured smooth adoption through user guidance and training.