Naga Jyothi Dronamraju

I am an enthusiastic and solution-driven IT professional with a strong background in software development, technical support, and data analysis. With over 5 years of combined experience in both corporate and customer-facing environments, I bring a unique blend of technical expertise and communication skills that support operational efficiency and user satisfaction. I hold a Master’s degree in Applied Computer Science from Northwest Missouri State University and a Bachelor's in Computer Science Engineering.

My professional journey has taken me through roles at Moody’s, Amazon, and Terasoft International, where I have successfully handled software engineering tasks, automation testing, SQL-based data analysis, and Tier 1/2 technical support. I have been actively involved in resolving complex technical issues, creating efficient automated solutions, and extracting insights from data using tools like Power BI, Excel, and SharePoint. I am also well-versed in .NET technologies, C#, and RESTful APIs, with hands-on experience in Agile development and version control using Git.

One of my core strengths is understanding both technical systems and end-user needs, which allows me to bridge the gap between software functionality and customer satisfaction. I take pride in staying up to date with the latest technologies and continuously improving my skills through hands-on experience and self-learning. I am adaptable, reliable, and capable of working independently or as part of a diverse team in dynamic environments.

As someone who is actively looking for IT support, QA, or data analysis roles, I am particularly drawn to positions that offer problem-solving opportunities, client interaction, and continuous learning. I am open to remote or on-site roles and am available to join within one week of an offer. My work ethic, technical skill set, and strong interpersonal abilities make me a valuable asset to any team aiming to improve IT operations, enhance data processes, or deliver high-quality technical support.