Nadine C. Galicia
Z-1 279 Ramona Village 1, Sta Theresa 1,
Dumlog Talisay City, Cebu, 6045
Contact number: ---Objective:
To obtain a customer service position, administrative, receptionist and other related positions, where my experience in costumer
service and communication skills can be further utilized.
Skills:
A level headed, calm and unflappable individual who is able to carry out any customer service role professionally and
effectively.
Ability to remain poised especially when handling difficult customer situation.
Exceptional organizational and problem solving skills.
Has a long track record of increasing customer loyalty and retention by providing excellent customer service.
Always keeps customers updated on issues important to them and works hard to meet requests for information in a timely and
efficient manner.
Experience to do work in pressure.
Effective team player but is able to work independently with little or no supervision.
Work Experience:
TRAVEL EXPERT / CUSTOMER SERVICE REPRESENTATIVE
July 2017 - August 2019
Delta Airlines
Wipro Ltd Inc
Job Scope:
• assist customers in booking a new flight reservation
• assist customers when flights are affected with irregular operations
• assist customers in changing or cancelling flight reservation
TRAVEL EXPERT / CUSTOMER SERVICE REPRESENTATIVE
March 2014 – April 2017
Orbitz and Expedia
Teleperformance - Philippines
Job Scope:
GDS trained for both WORLDSPAN and AMADEUS.
Responsible for handling a wide range of incoming calls regarding customer’s flight, hotels or package deals. Also in charge of
resolving all interactions positively and to the customers complete satisfaction.
Responding appropriately to customer questions and comments.
Assisting customers in making a decision about a product or service to buy.
Assisting customers in modifying their flights or cancel it due to change of plan or extenuating events.
Keeping accurate records of discussions or correspondence with customers.
ADMIN AIDE / VOLUNTEER
Typhoon Haiyan Operations
Philippine Red Cross – Ormoc City Chapter
November 2013 – March 2014
NURSING ASSISTANT
June 2012 - November 2013
Ormoc City Health Office
Job Scope:
Works under the supervision of Nurses to provide high quality care to patients.
Take walk in patients’ vital signs.
Set up medical equipment and assist medical procedures.
RECEPTIONIST
April 2011 – April 2012
Ormoc Waterworks and Sewerage Association
Job Scope:
Welcome and greet customers
Provides forms for new applicants
Taking note of feedbacks and complaints
Answering phone calls and inquiries
Copying, scanning, faxing files
RETAIL SALES ASSISTANT
January 2008 – February 2011
LOALDE Boutique SM City Cebu
Job Scope:
Welcome and greet customers.
Assist customers and make sure their shopping experience is enjoyable so they will come back.
Ensuring high levels of customer satisfaction.
Recommend and display items that match customer's needs and wants.
Keep up to date with product information.
Accurately describe product features and benefits.
Academic:
Primary:
Ormoc City Central Sped Center
Ormoc City, Leyte, Philippines
S.Y. 2000 -2001
High School:
Saint Peter’s College
Ormoc City, Leyte, Philippines
S.Y. 2004 – 2005
College:
San Lorenzo Ruiz College
Ormoc City Leyte, Philippines
Bachelor of Science in Nursing
S.Y 2005 - 2007
Western Leyte College
Ormoc City Leyte, Philippines
Bachelor of Science in Nursing
S.Y-
Character Reference:
Rofel Marie Galenzoga (Training Supervisor) – Contact:-
Expedia – Teleperformance Philippines
Joselito Millan ( Supervisor – Operations) – Contact:-
Orbitz – Teleperformance Philippines
Jimenine Anne L. Parilla (Nurse I ) – Contact:-
Ormoc City Health Office
Erico Jusay (Project Assistant for Finance Association) – Contact:-
Philippines Red Cross – Ormoc Chapter
•Elaine Espina ( Team Lead ) — Contact:-
Delta — Wipro Ltd Inc
