Nadia Marfil

Nadia Marfil Virtual Assistant CONTACT ME --m/-Blk 1 Lot 14 Agoho St Metro Manila Hills Montalban Rizal. EDUCATION Bachelor of Arts National College of Business and arts 2008 - 2011 WORK EXPERIENCE CSR March 2024 - March 2026 Tire Agent l New York, USA My role is a Customer Service Support and I handle all customers concern across all channels (phone, email and chat). I assist customers about product inquiry, order tracking, refund or return status, warranty claims and even complaints and feedbacks. CSR July 31, 2022 to Dec 30, 2023 BCI l California, USA CSR – Provide assistance to our customers via phone call, email and chat. What we do is we cater new patients and existing patients on placing orders or refilling an order as well as tracking the order status. Cold calling – We do outbound calls to our senior patients if they want to avail affordable supplement or advantage plans. As for the doctor, we call them and offer to set up a discount coupon code that they can provide to their patient if they place an order with us and take advantage of the discount. Subject Matter Expert Batasan Hills National HighSchool 2004 - 2008 Commonwealth Elementary School 1998 - 2004 SKILLS Customer Service July 15, 2021 to July 15, 2023 TDCX l Mandaluyong, Philippines As an SME, my main task is to provide assistance to ambassadors in regards to processes. My presence needs to be visible to everyone just in case they need assistance in dealing with complex user concerns about cancellation, refund, review or even general inquiry. Apart from providing real time support, I also do some admin tasks like auditing tickets, tracking consults and attending meetings from time to time. I have to be focused and flexible all the time so I can manage my time properly to become efficient at work. Reason for leaving: Honestly, compensation is good however, It feels like the management let us down. Early this year, there were changes made due to overstaffing and high percentage of attendance attrition. Some SMEs, including me, were returned back as regular agents with no explanation as to why we were demoted and what was the basis. It was so sudden that it did not sink in my mind right away. It felt demotivating and sad at the same time after all my hard work and being efficient. It was like invalidating all the hard work. If you are someone who is after growth and career development, I believe you have to look for a company who will make you feel secure and stable and believes in your capabilities. That was not what I felt in my entire career with this company. Data Entry Graphic Designing Photo and video editing REFERENCES Jypssylou Tano James Patrick Mongote Professional Teacher Small Retail businessman Phone: - Phone: - Email : - Email : mongotejamespatrick14@gma il.com