Rana M. Nadeem Iqbal
Jeddah, Saudi Arabia |-|-
Professional Summary
Highly accomplished and results-driven client relationship leader with over 15 years of experience in the
insurance sector, including 10+ years in health insurance. Proven expertise in driving organizational
growth, fostering long-term client relationships, and leading high-performing teams. Adept at developing
and implementing strategic client engagement plans, managing key accounts, and optimizing service
delivery. Seeking to leverage extensive experience in business growth, client satisfaction, and team
leadership to contribute to Cigna's success.
Core Competencies & Skills
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Client Relationship Management: Key Account Management, Strategic Client Engagement, Client
Retention, Cross-functional Collaboration, Issue Resolution & Escalation.
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Leadership & Team Management: Team Leadership & Mentoring, Performance Management,
Stakeholder Management, Team Collaboration.
•
Business & Financial Acumen: Business Development, Growth Opportunities, Financial Analysis,
Data Collection & Analysis, Process Improvement, Contract & Proposal Management.
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Technical Proficiency: Salesforce/CRM Systems, Microsoft Office Suite (Advanced User), Data
Analysis Tools.
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Personal Attributes: Highly Motivated, Organized, Works Well Under Pressure, Detail-Oriented,
Strong Interpersonal & Communication Skills.
Professional Experience
Client Relationship Manager - Operations, MEDGULF Insurance - KSA - (April 2024 - Present)
•
Drove client satisfaction and retention by implementing strategic client engagement plans,
fostering long-term relationships for a SAR 900 million contract portfolio.
•
Acted as the main point of contact for key clients, proactively managing their needs and resolving
issues within 24 hours to ensure an exceptional client experience.
•
Analyzed client feedback and performance metrics to identify improvement areas, resulting in a
10% increase in client satisfaction scores.
•
Implemented targeted retention strategies for at-risk accounts, reducing churn by 5% and
achieving a 95% average contract retention rate.
•
Collaborated with internal stakeholders (underwriting, operations) to ensure seamless service
delivery and resolve escalations rapidly and professionally.
Insurance Account Manager, MEDGULF Insurance - KSA - (June 2023 – April 2024)
•
Managed a portfolio of over 200 accounts, identifying and nurturing growth opportunities and
generating SAR 15 million in new premiums, exceeding sales targets by 145%.
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Facilitated the renewal and onboarding process, maintaining accurate client records and ensuring
timely policy renewals for 100% of accounts.
•
Led collaboration with internal departments (underwriting, operations) to optimize service
delivery and reduce processing time by 15%.
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Supported the tendering and bidding process, developing a strong prospect network that
generated an average of 25 new business opportunities per quarter.
Business Development - Insurance Specialist, Walaa Cooperative Insurance, KSA - (Feb 2020 to Feb 2023)
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Exceeded annual business development targets by an average of 15% through comprehensive
market research and strategic client relationship building.
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Led the entire sales cycle for a portfolio of 25 key accounts, from lead generation and proposal
development to after-sales support.
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Improved stakeholder satisfaction by 70% by providing expert advice and tailoring solutions to
meet contractual terms.
•
Conducted statistical analysis of market trends and competitor activity to inform strategic
development and contract negotiation approaches.
Insurance Specialist, United Cooperative Assurance, Jeddah KSA - (Nov 2012 to June 2019)
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Drove significant annual growth by prospecting and developing new corporate client
relationships, leading to a 20% average annual increase and over 10 new clients quarterly.
•
Acted as a client ambassador, conducting comprehensive needs assessments and presenting
tailored solutions that met 95% of client requirements.
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Negotiated and finalized complex insurance contracts, securing favorable terms for all
stakeholders.
•
Demonstrated initiative and ownership by optimizing coverage through quotation review and
analysis, saving clients an average of 10% in premiums.
•
Generated data-driven sales and activity reports for forecasting and strategic development.
Earlier Career Experience
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Asst Manager (Reception & Customer Care), St. Georgio Hotel, UK (Mar 2009 - Jan 2012): Managed
daily operations for a luxury hotel, supervised a team of 12, and built relationships with VIP and
corporate clients.
•
Customer Service Executive, Axiom Telecom, UK (Feb 2007 - May 2009): Drove sales, resolved
customer complaints, and conducted market analysis to improve performance.
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Team Supervisor, Instaphone, UK (May 2006 - Aug 2007): Supervised and motivated a sales and
customer service team to achieve sales targets.
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Branch Manager, Mobilink, Pakistan (Nov 2004 - Oct 2005): Led a branch team to achieve sales and
customer service objectives and developed sales strategies.
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Sales Executive, Mobilink, Pakistan (Nov 2003 - Oct 2004): Achieved and exceeded sales targets
through effective sales techniques and customer relationship building.
Education
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Master of Business Administration - London Metropolitan University, UK (2011)
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Business Administration Diploma Level 5 & 7 - British Institute of Technology & E-Commerce, UK
(2007)
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Bachelor of Arts - Punjab University, Pakistan (2004)
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Bachelor of Computer Sciences - Institute of Leadership & Management (ILM), Pakistan (2003)
Certifications
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IF1 Certificate in Insurance (In Progress) - Chartered Insurance Institute (CII), UK
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Insurance Foundation Certificate Exam, IFCE - (SAMA) - The Institute of Banking, KSA (2013)
Languages
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English - (Advanced)
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Arabic - (Intermediate)
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Urdu - (Advanced)
