Highly accomplished and results-driven Client Success & Operations leader with over 15 years of experience in managing high-value client relationships and driving operational excellence. Proven expertise in fostering long-term client partnerships, leading high-performing teams, and optimizing service delivery. Adept at developing and implementing strategic client engagement plans, managing key accounts, and ensuring a seamless client journey from onboarding to delivery. Seeking to leverage extensive experience in business growth, client satisfaction, and process improvement to contribute to Sia Admissions' success.