Naa Odey Anaman

NAA ODEY ANAMAN - |-| Weija - Gbawe, Accra Ghana PROFESSIONAL SUMMARY An ardent young professional with a record of excellence alongside exceptional work ethic with a get-it-done, on-time and high-quality spiritbuilding a career path to becoming a dependable professional in the corporate world. With my practical experiences in data analysis, high stakeholder and customer service management, coupled with my great people skills and high acumen, I always deliver beyond expectations with an intellectual zest. I am highly skilled and efficient in written and verbal communications. I am initiative-taking with excellent fast learning and multitasking abilities and have a passion to always learn and improve inorder to be well-positioned to deliver efficient support services in any organizational context. I seek to be part of a vibrant team committed to solving pertinent global problems and making lasting positive impact to society. I seek to find opportunities with organizations that have a culture of nurturing young professionals while allowing them to grow. EDUCATION BA Economics and Geography​​September 2018 - August 2022 University of Ghana ​ West African Senior Secondary Certificate Examination Wesley Girls’ High School​​October 2015 – May 2018 Programme: General Arts WORK EXPERIENCE Teller ​January 2024 – present First Atlantic Bank,Accra, Ghana. ▪ Greet customers and provide excellent customer service. ▪ Process deposits, withdrawals, and other transactions. ▪ Balance the cash drawer and reconcile discrepancies daily. ▪ Answer customer inquiries and provide information about bank services. ▪ Cross-sell bank products and services. ▪ Verify customer identification. ▪ Process check orders and other banking forms. ▪ Maintain customer records and accurately perform updates on request. ▪ Assist with opening and closing procedures. ▪ Follow bank security and compliance procedures. Customer Service Representative​​( MTN Ghana)​​Tema , Ghana- Outsourced under ISON BPO. September 2023-January 2024 ▪ Responded to customer inquiries via phone, email, and chat. ▪ Performed troubleshooting on customer issues and provided needed technical support. ▪ Resolved customer complaints and escalated issues to appropriate departments. ▪ Maintained customer records, updated account information, and processed orders on accounts. ▪ Monitored customer feedback and provided scheduled timely feedback to management. ▪ Followed up with customers to ensure complete satisfaction. ▪ Identified customer needs and suggested appropriate products and services to suit specific needs. ▪ Generated sales leads and ensured cross-selling products. ▪ Analysed customer service trends and recommended process improvements and updates. Chamber Marshall ​November2022 – October 2023 Parliament of Ghana​​Accra, Ghana ( National Service Personnel) ▪ Assisted Members of Parliament with the required documents for the smooth running of their sittings. ▪ Arranged ceremonies connected with the sittings of the Parliament. ▪ Performed protocol duties in relation to the Presiding Officers. ▪ Supervised the allocation of seats in the Chamber to Members of Parliament on instructions from the respective Presiding Officers. ▪ Determined the admissibility and managed arrangements for the collection and delivery of documents, parcels and messages to and from Members in the Chamber. ▪ Formulated security policies, plans, procedures and standards for the Parliament. ▪ Managed the preservation of order and security in the chamber, the galleries and the precincts of Parliament. ▪ Assisted for the overall supervision of the Security Unit. ▪ Assisted in the implementation of technical and other improvements to the security arrangements. Customer Service Support Officer ​October 2020 – February 2021 Miniso Ghana Limited​​Accra, Ghana Intern ▪ Spearheaded the development of a customer satisfaction assessment matrix which boosted sales by about 30% within 2 months of implementation. ▪ Actively responded to requests and calls from customers related to specifications of products and services, and to the best of abilities, provided technical product support upon request. ▪ Managed and maintained accurate digital and partial hardcopy database of all files, including sensitive and confidential personal information of clients in in line with organisational standards. ▪ Maintained office equipment and curated an up-to-date asset register. ▪ Assisted fiscal management and control by filing all documentation for entry by the finance team and also maintain an up-to-date tracking database for all vendor and creditor settlements based on pre-agreed terms. ▪ Managed customer related issues to improve customer experiences by helping to navigate better solutions and outcomes while demonstrating excellent service. ▪ Completion of orders guaranteeing that each order was properly packaged and shipped to correct address whiles following through for confirmation of receipt and feedback. ▪ Supported new client onboarding ▪ Took stock of goods (on display as well as in storage) and reconciledwith sales and purchases. ▪ Built and actively managed correspondence with key stakeholder and partners, including but not limited to key suppliers and delivery agencies to ensure no deficits in stock refills and well as delivery timelines. Record Keeping Officer / Data Analyst​​ July - September 2019 Calli Ghana Limited​​Accra, Ghana Intern ▪ Collated and analysed data on over one hundred acres of farmlands to assess progress and impact of technical support and fertilizer distribution programmes. ▪ Collated and analysed data on the appropriate retention period of distributed fertilizer to determine the ideal stocking timelines. ▪ Performed periodic data cleaning which included but not limited to error rectification, identification of outliers and the transformation of data into an analysis-friendly format. ▪ Improved quality of data by proactively collecting information from beneficiary farmers and advising on which redundant variables to discontinue data collection on to ensure ‘cleaner’ data is collected from the onset. ▪ Keyed in data collected from various farmlands into the system for processing and management. ▪ Received and promptly responded to departmental and management information and filing requests. ▪ Managed and maintained accurate database of all files in line with organisational standards to prevent loss or damage to the integrity of the information contained. ▪ Sorted files into types and based on departments for easy storage and retrieval. SKILLS Technical skills: Calendar and Meeting Management, Schedule Planning and Coordination, Customer Service, Organization and Event Planning Skills, Blogging and Writing. Technology skills: Email Management, Google Workspace (Gmail, Docs, Sheets, Slides), Microsoft Office Suite (Word, PowerPoint, Excel), Social Media (Facebook, Twitter, LinkedIn, Instagram), Audio-Visual Communication Applications (Skype, Zoom, Slack, Google Meet). Soft skills: Strong Verbal and Written Communication, Strong Organizational Skills and Diligence, Relationship Building, Problem Solving, People Management, Adaptability, Teamwork, Time Management. Hobbies And Interests: Reading, Writing, Playing Volleyball. Wg Cdr Frederick Bawa (Rtd) Deputy Marshal, Parliament of Ghana +233 - / +233 --Michael Edinam Akpakli General Manager, Miniso Ghana Limited +233 --