Mysy Ayuso

Mysy Ayuso GHQ Village, Taguig City Metro Manila, Philippines OBJECTIVE: Utilize my knowledge and skills acquired from my work experiences and at the same time, be able to contribute to the success of the company. SUMMARY: • Technical Support Representative with over 4 years experience in smart security devices including sales, good customer service and care. • Familiar with major service software and possesses a positive attitude. • Tech savvy with a 35-40 words per minute typing skill and good in multi-tasking. • Proficient on MS Word, MS PowerPoint and MS Excel. • Can handle 80+ calls daily with duties including retrieving customer data, presenting relevant product information and provide resolutions to customer concerns/issues. • Fluent in English (both written and oral). • Good negotiating skill. • Flexible, dedicated, patient and a fast learner. PROFESSIONAL HISTORY: Home Seller Cash Offer- Appointment Setter Freelance Job May 2022-July 2022 Teleperformance- Technical Support Representative October 2017-March 2022 Ayala Company- Security and Safety Officer April 2013-September 2017 EDUCATION: Bachelor of Science in Criminology La Carlota City College La Carlota City, Philippines CY- TRAININGS: Advance Virtual Assistant Training Clairvoyance Academy September 5-9, 2022 Advance Call Center and English as a Second Language Training Clairvoyance Academy August 1, 2022-September 2, 2022 Emergency First Responder Training Rescue Plus Annually since-