Myra Dawn Ybañez

MYRA DAWN YBANEZ Sales Associate/ Telemarketer PROFILE WORK EXPERIENCE Focused Sales Representative with over 9 years’ experience in managing full sales cycle and building long-term relationships with clients. Accomplished in prospecting and capitalizing on new business opportunities when expanding existing accounts. Seeking to take next career step with company that rewards hard work and talent. Crewbloom Customer Success Representative August 2018–October 2018 CONTACT PHONE: - WEBSITE: https://linkedin.com/myradawn-ybanez-b SKYPE: live:mybanez1_2 EMAIL:- Cold calling nationwide prospects listed on cloud base database, securing an appointment for a sales call. Getting past the gate keepers and getting in touch of the decision makers like the VP of Finance, VP of Franchise Development in order to confirm meetings at which the Account Managers attempt to sell the company’s services which is e- procurement. IBEX Co. Sales Trainer October 2015–August 2018 Developed and led group training courses to align with corporate sales and service goals. Reinvented how team interacts with prospective clients by developing innovative and creative sales pitch that was implemented into sales team strategy. Ensure new hires take on basic sales training courses, including Professional Skills: communication and trouble shooting skills. IBEX Co. Level 3- Inbound Sales and Customer Service Representative April 2018– October 2015 Promoted as an In- Team Trainer AT&T - Billing and Sales IBEX VIP agent 2015 Answered customer telephone calls promptly and in an appropriate manner. Asked open-ended questions to resolved all customer complaints in a professional manner while prioritizing customer satisfaction and assessing customer needs. RingCentral Account Manager October 2012–April 2014 Business to business account doing outbound touch base, follow ups and email responses. Responsible for managing their account concerns and inquiries providing highest level of customer satisfaction, maintaining and engaging to customer's needs. Develops new revenue and manage of sales cycle from Lead. Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities. Utilized Salesforce to handle current portfolio and prospective leads. Set up contracts, negotiated rates and hammered out service terms. West Contact Services Inbound Sales Representative April 2012 – October 2012 Nominated as Sales Coach in a span of 4-month performance Top seller- Quarter Inbound Sales Agent for SiriusXM Internet Radio Exceeded sales targets on a consistent basis. VXI Global Inbound Sales/Telemarketer October 2009 – April 2018 Made an average of 85 outbound and inbound calls per day. Recorded contact information of customers and potential customers. Answered calls, took messages and transferred calls to the appropriate individuals. Explained product prices and packages as well as answered questions and addressed concerns of customers. Skilled at client management software and computer dialing. Ivoline Inc. Online English Teacher October 2006 – June 2018 Maintained schedule of appointments and worked up to 40 hours each week. Worked with students between the ages of 4 and 60. Answered questions and encouraged learning at the individual student’s pace. Used pre-written curriculum to teach students English via remote video conferencing. Completed required documentation in an accurate and efficient manner. Consistently received positive teacher evaluations from students. Documented student attendance and progress against goals. SKILLS                    Setting appointments Appointment Plus software knowledge Consultative selling Customer service Marketing expertise Phone etiquette expert Cold calling Sales strategy Sales funnel development Customer rapport Lead generation Payment processing knowledge Upselling techniques Positive and friendly Goal-oriented Active listening skills Customer-oriented MS Office Suite Training development aptitude