Myla Camomot
π Cebu City, Philippines 6019β
π -β
π§-
π www.builtbymyla.com
Professional Summary
Reliable and detail-oriented Appointment Setter & Customer Support Specialist with over 5
years of experience in real estate, BPO, eCommerce, and retail. Skilled in lead generation,
appointment scheduling, and client communication with a proven track record of meeting
performance targets. Recognized for professionalism, accuracy, and building long-term
customer relationships. Adept with CRM platforms, automation tools, and cross-functional
collaboration.
Core Skills
ββ Appointment Setting & Sales Developmentβ
ββ CRM Management (Hubspot, FollowUp Boss, Lofty, GoHighLevel, Sierra, Ringy, Jobber)β
ββ Customer Service & Client Supportβ
ββ Lead Qualification & Follow-upsβ
ββ Data Entry & Fast Typing (60 WPM)β
ββ Funnel Design & Automation (Systeme.io, Figma, Canva Pro)β
ββ Communication Tools (RingCentral, PhoneBurner, Talkroute, Mojo, Vortex, OpenPhone)β
ββ Google Workspace & Microsoft Officeβ
ββ Event Management Platform (Whova)β
ββ OTA/PMS Tools (Cloudbeds, Booking.com, Expedia, Goki)β
Professional Experience
Freelance Appointment Setter & Sales Development Representativeβ
Remote | 2023 β Present
ββ Managed inbound/outbound calls, texts, and emails for real estate, mortgage, and
seasonal rental clients.β
ββ Qualified leads through rapport-building and active listening to identify budgets,
timelines, and goals.β
ββ Scheduled appointments with sales teams, ensuring smooth handoffs and complete
documentation.β
ββ Supported real estate agents with campaigns, CRM setup, AI tools, and onboarding new
recruits.β
ββ Worked as a Sales Development Representative with Whova, tailoring solutions and
increasing engagement through consultative selling.β
Customer Service Representative β BestBuy (BPO)β
2020 β 2022
ββ Handled high-volume inbound calls, assisting U.S. clients with product inquiries, returns,
refunds, and technical issues.β
ββ Delivered exceptional service, earning Top Agent Award for accuracy and
professionalism.β
ββ Maintained customer satisfaction through empathetic issue resolution and effective
troubleshooting.β
Sales Advisor β Retail Fashion (Dubai)β
2014 β 2020
ββ Delivered personalized customer service in kidswear, shoes, and womenβs fashion.β
ββ Consistently achieved 90% Mystery Shopper Score, highlighting excellent service and
compliance.β
ββ Trained new staff on product knowledge, upselling techniques, and customer
engagement.β
Data Encoder β Clothing Brandβ
2011 β 2014
ββ Entered and verified daily, weekly, and monthly sales reports, delivery receipts, and
invoices.β
ββ Maintained accuracy and speed with 60 WPM typing skills.β
Assistant Office Administrator β Educational Institutionβ
2007 β 2011
ββ Organized student credentials and documentation.β
ββ Handled inbound calls and student inquiries with professionalism and accuracy.β
Education
ββ Associate in Computer Technology (Progressed to BS in Information Technology,
Undergrad)β
Certifications
ββ NC II in PC Operationsβ
Achievements
ββ Top Agent Award β BestBuy (BPO)β
ββ 90% Mystery Shopper Score β Retail (Dubai)β
ββ Rising Talent β Upworkβ
ββ Recognized for professionalism, accuracy, and outstanding communicationβ