Mycke Jumel Borcelis

MYCKE JUMEL BORCELIS - EDUCATION Bachelor of Science in Information Technology San Beda College - Alabang 2014 - 2018 - PROFILE Dynamic professional with a solid background in customer service, operations, and management. Skilled at providing exceptional support, streamlining processes, and leading teams effectively. Proven track record of boosting efficiency, ensuring accuracy, and contributing to organizational success. Primary and Secondary Education WORK EXPERIENCE Westfield Science Oriented School Customer Support Agent 2001 - 2014 Dispensed. 2024 – 2025 Provided exceptional real-time support via live chat, effectively resolving product and order inquiries to ensure a seamless customer experience. SKILLS Leadership Effective Communication Intermediate Computer Skills Critical Thinking Time Management Data Verification Conflict Resolution LANGUAGE English Filipino INTERESTS Health & Fitness Sports Reading books Phirst Park Homes 2023 - 2024 Territory Specialist - Freelancer Guided clients through the end-to-end property acquisition process, from identifying properties aligned with their needs and budget to negotiating deals. Translogistica International Freight Inc. 2021 -2022 IT Officer Diagnosed and resolved hardware and software issues, ensuring minimal downtime and optimal system performance. Performed regular server maintenance to enhance stability, security, and efficiency. Export Customer Service & Documentation Specialist Processed export documents, ensuring accuracy and compliance with regulations. Coordinated with customs to secure releases and invoices for timely shipments. De Venezia Cafe 2020 -2021 Café Manager / Lead Barista Led and trained staff, overseeing daily operations to ensure exceptional service and efficiency. AS White Global Data Entry Agent Accurately compiled, verified, and entered employee information into databases, ensuring data integrity and consistency. Monitored and tracked data documents, collaborating with claims teams to resolve discrepancies, correct inconsistencies, and fill in missing information. 2018 - 2019