Mya Myet Cheal Oo

cc MYA MYET CHEAL OO DAISY WATKINS Virtual Technical Support Agent |Technical oOo Solution Specialist | Customer-Focused Job Title CONTACT  Phraya Suren 9 Alley, Bang Chan 10510, Thailand - c -https://www.linkedin.com/in/m ya-myet-cheal-oo-8739a12aa/ PROFESSIONAL SUMMARY Motivated and tech-savvy professional with over four years of international experience in technical support, engineering documentation, and client coordination. Proven ability to troubleshoot technical issues, support users across hardware/software systems, and deliver training and documentation for enhanced user experience. Adept at remote collaboration, customer communication, and managing ticketing and support workflows. Eager to contribute as a Virtual Technical Support Agent in a dynamic, customerfocused environment. PERSONAL INFORMATION PROFESSIONAL EXPERIENCE Gender : Female Nationality : Burmese Marital Status : Single Expected Salary: Negotiable Operational-Technical Project Coordinator 2024 – 2025 Cal-Comp Electronics (Thailand) Public Co., Ltd. Thailand • Support effective resource allocation, ensuring the team is equipped with the right skills, tools, and capacity to meet project goals. • Supported remote communication and collaboration between cross-functional teams and customers. • Maintain comprehensive project records, such as technical specifications, meeting minutes and status updates. • Served as a key liaison between technical teams and clients for issue resolution and project updates. • Assist in the creation and management of technical documentation to support project development, testing, and implementation. • Coordinated with engineering and QA teams to support pre-sales technical discussions and align solutions with customer requirements. • Developed internal and client-facing technical documentation using AI-assisted tools, improving turnaround time and comprehension. • Facilitated client training and adoption processes, enhancing postsales satisfaction and long-term engagement. Electrical Engineer 2022 - 2024 Toshiba TEC Singapore Ang Mo Koi, Singapore • Performed evaluation tests based on test plans and generated comprehensive test reports for future reference and analysis. • Verified and selected components from the Approved Vendor List (AVL) in alignment with project requirements and standards. • Acted as a key liaison between customer technical teams and Toshiba engineering to solve escalated product challenges. EDUCATIONAL AND CERTIFICATIONS BACKGROUND ❖ Bachelor of Technology Engineering West Yangon Technological University, Myanmar, 2016 ❖ Bachelor of Electronic & Communication Engineering West Yangon Technological University, Myanmar, 2018 ❖ Certificate of Advance Industrial Automation School Of Industrial Education and Training, Myanmar, 2019 ❖ Certificate of Agile Project Management Alison Education, Online, 2025 LANGUAGE ❖ Burmese: Native ❖ English: Professional Proficiency(C1) ❖ German: Basic Knowledge ❖ French: Basic Knowledge DRAFTING AND DESIGN TOOLS ❖ CAD Tools: AutoCAD (2D Drafting, Electrical Layouts) ❖ Technical Skills: Electrical Schematics, BOMs, ECNs ❖ Documentation: Technical Reports, Qualification Records, Project Logs ❖ Project Tools: Microsoft Excel (VBA), SAP, Oracle KEY SKILLS & COMPETENCIES ❖ Technical Support & Troubleshooting ❖ Customer Communication (Email, Chat, Phone) ❖ Remote Work Tools & Communication ❖ Ticketing & Issue Documentation ❖ Technical Training & User Guidance ❖ Project & Documentation Coordination Key Project Achievements ❖ LabVolt Series by Festo Didactic: Delivered product training and demonstrations at academic institutions. ❖ Toshiba MFP & Credit Card Systems: Provided engineering support for product validation and integration. ❖ Apple Watch Evaluation: Involved in testing and reporting for OEM component support. PROFESSIONAL EXPERIENCE Electrical Engineer 2022 - 2024 Toshiba TEC Singapore Ang Mo Koi, Singapore • Created and maintained technical drawings, wiring layouts, and BOMs. • Provided technical and documentation support for production samples and prototype builds during early development and mass production stages. • Converted hand-drawn electrical schematics into precise CADbased formats to enhance clarity and standardization. • Generated and shared detailed test reports and test status updates with relevant stakeholders. • Provided drafting and documentation support across prototype, development, and mass production phases. Didactic Technician 2020 - 2022 Sea Lion Group Yangon, Myanmar • Delivered technical demonstrations and training for educational and institutional clients, ensuring effective system integration and knowledge transfer. • Conducted technical demonstrations and delivered training to institutional clients on electrical and mechanical systems. • Provided post-training technical support and issue resolution, working cross-functionally with internal product teams to escalate unresolved issues. • Acted as the key liaison between product engineers and nontechnical end users, translating technical language into accessible insights. • Translated engineering concepts into simplified drawings and visual guides. • Developed detailed instructional materials, diagrams, and wiring layouts tailored to end-user needs. • Analysed complex user requirements and translated them into practical support solutions and training content. Project Involved Labvolt Series by Festo Didactic Ingenico Credit Card Machine with Merchant Account REFERENCES Mr. Than Win Soe --Toshiba TEC Singapore Toshiba MFP E-Studio Apple Watch