MUTUMA GITOBU
Virtual Assistant | Data Entry Specialist | Customer Service | IT Support
Location: Remote - (Global)
Professional Summary
Highly organized, detail-oriented and tech savvy Virtual Assistant, Customer Service & Data Entry
Specialist with over 5 years of combined experience in remote IT Support, Administrative Support, IT
Systems Management, Customer Service, Marketing, Documentation, Data Processing, Researching,
Client Support, Sales and Lead Generation in remote and hybrid environments. Adept at handling
high-volume data entry, report generation, CRM updates, and digital workflow management with
exceptional accuracy and confidentiality. Skilled in Google Workspace, Microsoft 365, Excel, Trello,
HubSpot, Asana, CRM and ERP software systems, with a strong understanding of data security, data
accuracy, data verification, digital organization, and process optimization. Proven ability to manage
multiple tasks efficiently while maintaining 99.9% data accuracy and client satisfaction.
Core Skills & Competencies
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Data Entry & Database Management
Administrative Support & Virtual Assistance
Social Media & Marketing Management, Lead Generation
Document Preparation, Filing Systems, Scheduling Support
CRM, ERP & Ticketing Systems
Spreadsheet & Report Generation (Excel, Google Sheets)
Email & Calendar Management
Cloud Tools: Google Workspace, Microsoft 365, HubSpot, ClickUp, Asana, Notion, Calendly
File Organization & Virtual Collaboration (Zoom, Teams, Slack)
Workflow Automation, Data Visualization, Data Cleaning & Digital Process Optimization
Remote Client Support, Data Accuracy, Data Verification, Reporting, Team Collaboration,
Researching, Digital Tools, Transcription, ChatGPT
● IT: Help Desk Support, Network Support, Service Desk, Technical Support, Customer
Relationship Management, Incident Management, SLA, Data Quality Assurance, Web
Scraping, Generative AI, Data Confidentiality, Operating Systems (Linux, Windows,
MacOS), Cloud Technologies
Professional Experience
Virtual Assistant - Remote
Jan 2024 - Present
Key Responsibilities:
● Perform accurate and timely data entry, scheduling, and record management for remote
clients.
● Manage client databases, email correspondence, and digital document archives using
cloud-based tools.
● Maintain CRM and ticketing records, tracking client requests and project updates.
● Troubleshoot minor software and connectivity issues, ensuring smooth virtual operations.
● Provide administrative support including file management, reporting, and invoicing.
Key Achievements:
● Improved task turnaround time by 35% through automation of Google Sheets workflows.
● Maintained 99.9% accuracy across all client data entry and reporting tasks.
● Reduced administrative delays by 40% through CRM system optimization and structured
documentation.
Administrative Officer - Joy of Freedom Online Ministry (Remote) Oct 2024 - May 2025
Key Responsibilities:
● Planned, organized, and coordinated virtual evangelism programs, online services, and
outreach initiatives across multiple digital platforms.
● Oversaw administrative operations including scheduling, correspondence, document
preparation, and record management for ministry activities.
● Directed multimedia production, including livestream coordination, video editing,
transcription and publication of faith-based digital content for online audiences.
Key Achievements:
● Increased online audience engagement by 45% through consistent social media management,
targeted content creation, and audience interaction strategies.
● Streamlined administrative workflows by 30%, enhancing coordination and communication
efficiency across ministry departments.
Cybersecurity Intern - Center for Cyber Security Studies & Research Center (Remote)
Sept 2024 -Dec 2024
Key Responsibilities:
● Collected, organized, and maintained audit documentation and vulnerability reports.
● Entered and updated compliance data and SOC findings for tracking and analysis.
● Supported report generation and presentation formatting for management review.
Key Achievements:
● Enhanced audit report efficiency by 30% through structured data documentation.
● Developed standardized templates that improved team collaboration and consistency.
Logistics Coordinator - Super Mega Construction Ltd, Kenya
Sept 2019 - Apr 2023
Key Responsibilities:
● Coordinated logistics data, maintained trip and delivery documentation.
● Managed schedules and digital communication between field and office teams.
● Recorded inspection data and maintained accurate transport records.
Key Achievements:
● Digitized and automated inspection logs, reducing manual reporting time by 50%.
● Maintained 100% compliance in document tracking and submission deadlines.
IT Support - GApps Technology & Suppliers, Kenya (Hybrid)
Jan 2013 - Apr 2019
Key Responsibilities:
● Entered and managed technical documentation, employee data, and system records.
● Supported IT systems, performed troubleshooting, and coordinated administrative tasks.
● Compiled reports and maintained logs for management and compliance purposes.
Key Achievements:
● Reduced system downtime by 40% through preventive documentation and reporting.
● Improved office workflow efficiency with digitized data entry systems.
Education and Certifications
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Data Analytics - Cisco Networking Academy, On-going
Google Cloud Cybersecurity Certificate - Google, On-going
Introduction to Data Science - Cisco Networking Academy, 2025
Generative AI for Cybersecurity Professionals Specialization - Coursera, 2024
Generative AI for Executives and Business Leaders - Coursera, 2024
CyberOps Associate - Tharaka University, 2024
Google Cybersecurity Certificate - Coursera, 2023
System Administration & IT Infrastructure Services - Coursera, 2023
Data Protection - Strathmore University, 2023
Emotional & Social Intelligence - Coursera, 2023
Cisco Certified Network Associate - Tharaka University, 2023
Network Security - Tharaka University, 2022
Java EE 2 - New Horizons Computer Learning Center, 2010
Computer Applications - Kenya Methodist University, 2004
Kenya Certificate of Secondary Education, 2002
Technical Skills
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Productivity: Google Workspace, Microsoft 365, Trello, Notion, Asana, DocuSign
CRM, ERP & Support Systems: HubSpot, Zoho, Jira
Documentation: Excel, Google Sheets, Word, Google Docs
IT & Cyber Tools: Microsoft Windows, MacOS, Windows Server, Linux, Troubleshooting
Communication: Zoom, Microsoft Teams, Skype, Outlook, Gmail, Slack
Creative/AI Tools: Canva, PosterMyWall, Adobe Photoshop, Capcut, ChatGPT
Soft Skills
Analytical Thinking, Communication, Attention to Detail, Time Management, Problem Solving,
Adaptability, Confidentiality, Customer Service, Organization, Multitasking, Continuous Learner.
Membership
● Information Systems Audit and Control Association (ISACA)
Additional Details
● Ability to work in client’s time zone
● Languages: English - Native / Fluent
● Typing Speed: 45+ WPM
References - Available upon request.
