Mutuma Gitobu

I am a dedicated and highly adaptable professional with a strong background in Virtual Assistance, Customer Service, Data Entry, and IT Support, Over the years, I have built a reputation for reliability, accuracy, and an unwavering commitment to delivering exceptional work across diverse administrative and technical functions. I thrive in fast-paced, dynamic environments where precision, organization, and proactive communication are essential to operational success.

My foundation in data entry is grounded in meticulous attention to detail and a disciplined approach to handling large volumes of information with consistency and accuracy. I am proficient in data formatting, database management, CRM updating, spreadsheet creation, and documentation control. Whether managing sensitive information, cleaning datasets, or executing repetitive tasks, I maintain a high level of focus to ensure error-free output and timely completion.

As a Virtual Assistant, I support executives, teams, and small businesses by managing calendars, coordinating tasks, handling email communication, organizing files, creating reports, and supporting overall workflow efficiency. I excel at prioritizing competing demands, anticipating needs, and maintaining structured processes to help businesses operate smoothly. My ability to learn new tools quickly allows me to integrate seamlessly into different work environments.

With hands-on experience in IT Support with years of experience in the Information Technology field and Cybersecurity,I bring strong technical proficiency in troubleshooting software and hardware issues, assisting users, managing system configurations, information technology, data protection and resolving connectivity or performance problems. I am skilled in providing clear, user-friendly guidance to both technical and non-technical individuals, ensuring minimal downtime and maximizing productivity. My IT competency enhances my ability to support remote teams and modern digital workplaces efficiently.

In Customer Service, I focus on building positive client relationships through empathy, professionalism, and solution-oriented communication. I handle inquiries, resolve issues, provide updates, and ensure customers receive the assistance they need in a timely and respectful manner. I take pride in maintaining a calm, composed demeanor, especially when addressing sensitive or high-pressure situations.

Overall, I am a well-rounded professional who values integrity, continuous improvement, and excellence in service delivery. I bring a combination of organizational strength, technical ability, and people-centered communication—making me an asset to any team seeking reliability, productivity, and consistent performance across administrative, technical, and customer-facing functions.