Muthoni Maina Agnes

MUTHONI MAINA. A. Kiti, Nakuru,- PROFESSIONAL SUMMARY Customer-focused professional with a strong background in Business Development and Customer Success, skilled in managing client relationships, after-sales support, and cross-functional coordination. Experienced in scheduling client meetings, tracking follow-ups, drafting proposals, and ensuring seamless communication between clients and internal teams. Adept at using CRM tools, Microsoft Office, and Google Workspace to streamline processes, track client interactions, and support sales conversions. Recognized for excellent communication skills, reliability, and the ability to manage multiple accounts and deadlines simultaneously. WORK EXPERIENCE PROFESSIONAL DEVELOPMENT AND CAREER PLANNING Jan 2025 – July 2025 • Engaged in learning client onboarding, product adoption, retention strategies, and effective relationship management. • Involved in practical CRM use for client data tracking, follow-ups, and pipeline management. • Enhanced professional communication skills for client correspondence, reporting, and documentation. BUSINESS DEVELOPMENT & CUSTOMER SUCCESS EXECUTIVE May 2023–December 2024 Genome Technologies Ltd, Nairobi, Kenya • Coordinated after-sales support and follow-ups using CRM tools (HubSpot, Monday.com), improving client satisfaction scores by 20%. • Scheduled and facilitated client meetings and onboarding sessions, resulting in faster product adoption and reduced churn risk. • Drafted and shared customized proposals and quotations, contributing to a 15% increase in closed deals within 6 months. • Maintained detailed client communication logs and follow-up actions, reducing missed updates by 30%. • Collaborated cross-functionally with product and delivery teams, ensuring client requirements were met 100% within agreed timelines. Customer Success & Account SupportTropical Farm Management Project • • • • (September 2023 – July 2024) Managed stakeholder communication and engagement, streamlining updates and improving partner responsiveness by 25%. Oversaw client relationship management, handling inquiries and escalations, which enhanced client satisfaction scores. Tracked deliverables and coordinated follow-ups across teams, ensuring 100% compliance with project timelines and documentation standards. Conducted progress reviews and feedback sessions with clients, enabling continuous improvement in service delivery. INTERN April 2022–June 2022 Kenya National Farmers Federation, Nairobi, Kenya • Coordinated meeting schedules, tracked follow-ups, and prepared analytical reports to support decision-making. • Managed data collection and documentation to ensure accurate client and project records. EDUCATION EGERTON UNIVERSITY NJORO BSc Agribusiness Management, GPA 3.4 SKILLS & ABILITIES • Client Relationship Management & After-sales Support • CRM Software Proficiency • Proposal Drafting & Documentation • Stakeholder Communication & Engagement JULY2017–JULY2022 • Customer Retention & Renewal Strategies • Data Tracking & Client Metrics Monitoring • Microsoft Office & Google Workspace • Meeting Scheduling