Muthoni Maina Agnes

I am a customer-focused professional with a solid background in Business Development and Customer Success, passionate about driving client satisfaction and product adoption. I excel in managing client relationships, delivering after-sales support, and ensuring seamless collaboration between clients and internal teams.

With proven experience in CRM tools (HubSpot, Monday.com), client onboarding, and retention strategies, I have successfully improved satisfaction scores, increased deal closures, and reduced churn risk. Skilled in proposal drafting, data tracking, and cross-functional coordination, I bring strong organizational and communication skills that support sales conversions and efficient client management.

Recognized for my ability to handle multiple accounts, meet deadlines, and deliver measurable results, I thrive in fast-paced environments where I can combine analytical thinking, relationship-building, and process optimization to create value for both clients and businesses.