Murphy Lapaz

EXPERIENCE MACHINE APPARATUS ASSEMBLER | HITACHI JOEI TECH JAPAN (GIFU BRANCH) January 2010 – April 2011 •Operate and oversee equipment, test machines to make sure they're running smoothly, feed raw materials into semi-automated machines, and always adhere to health and safety regulations. QUALITY CONTROL INSPECTOR | HITACHI JOEI TECH JAPAN (TAKAYAMA BRANCH) April 2011 – June 2012 •Check the quality of incoming and outgoing materials or products for the company, as well as the production procedures. Involves tasks such as running tests, keeping a record of defects, analyzing products, and overseeing procedures. MACHINE OPERATOR |NAKAYAMA TECHNOLOGY CORPORATION November 2012 – May 2013 •Main duties include performing routine maintenance checks, following strict safety regulations and guidelines and operating mechanical or computer-operated equipment. HOUSE BRAND IN-CHARGE / SALES REPRESENTATIVE | CITI HARDWARE October 2014 – January 2016 •Responsible for selling a company's products and provide exceptional support. MURPHY LAPAZ CONTACT CUSTOMER SERVICE REPRESENTATIVE (JAPANESE ACCOUNT) | GBS SOLUTIONS April 2016 – December 2016 • Responsible for managing various customer issues. PHONE:- NON-VOICE TEAM LEADER (U.S ACCOUNT) | GBS SOLUTIONS EMAIL:- January 2017 – September 2018 •Monitors and supervises employees to achieve goals that contribute to the growth of the organization. LINKSYS TECHNICAL SUPPORT / SALES & CUSTOMER SERVICE REPRESENTATIVE | CONCENTRIX October 2018 – December 2021 •Got promoted to Product Support Specialist last October 2021. •Responsible for managing various customer issues, client inquiries, product support and inbound sales. -Research and discover methods to increase customer engagement -Use Customer feedback to generate ideas about new service/products •Hands on experience with CRM Software and Ms Excel •In-depth understanding of the sales process •Excellent interpersonal management skills •Excellent communication skills EDUCATION DON MARIANO ELEMENTARY SCHOOL- Primary HOLY CROSS ACADEMY OF DIGOS- Secondary STI COLLEGE OF DIGOS 2004 (Course: Information Technology) College (Undergraduate) SPAMAST AGRICULTURAL SCHOOL 2005 (Course: Bachelor of Science and Agri-Business) College level (Undergraduate) SKILLS •Active Listening •Customer Service Skills •Adaptability and Flexibility •Interpersonal Skills