Muriel B. Arce
15 Margarita St., Brgy. Gulod, Novaliches Quezon City 1117
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INTRODUCTION
Results-driven professional with six years of experience in the BPO industry as a Customer Experience
and Customer Service Representative. Highly proficient in English (C2 level) and skilled in delivering top-tier
support across phone, email, and chat channels. Adept at handling escalations and leveraging CRM
platforms such as Zendesk, Salesforce, and Keap. Well-versed in Microsoft Office Suite, Office 365, and
Google Workspace tools, including Google Sheets, Docs, and Calendar. Experienced in communication and
collaboration platforms like Zoom, Slack, and Microsoft Teams, as well as specialized tools such as Sales
Navigator, Phone Validator, Phantom Buster, and Zero Bounce.
Played a key role in supporting Kathleen Wood Partners LLC. by providing and validating leads for a
highly successful Founders Growth Summit. Contributed to shaping their client’s annual business plans by
transcribing and structuring business strategies. Additionally, assisted in launching the Founderology
Podcast by conducting in-depth research on potential guests.
Dedicated to enhancing customer satisfaction, optimizing business processes, and delivering
high-impact solutions.
SKILLS
Language Proficiency: Highly proficient in English (C2 level)
Customer Relationship Management (CRM): Proficient in Zendesk, Salesforce, and Keap
Productivity & Collaboration Tools
● Microsoft Office Suite & Office 365
● Google Workspace (Google Sheets, Docs, Calendar)
● Communication platforms: Zoom, Slack, Microsoft Teams
Lead Generation & Data Validation: Skilled in specialized tools such as Sales Navigator, Phone Validator,
Phantom Buster, and Zero Bounce
Customer Service Expertise: Extensive experience in delivering exceptional customer support and
handling escalations
Web Scraping: Hands-on experience in extracting and analyzing data for business insights
EXPERIENCE
Kathleen Wood Partners LLC. - Assistant Project Manager for Kathleen Wood, CEO and Founder of a
consulting firm
April 1, 2024 - February 14, 2025
Collabera - Work from Home - Customer Support Representative for an American Supermarket chain
(Safeway) - Blended Account
September 2021 - May 2022
Sykes Philippines - Customer Service Representative for an American Online Grocery app (Instacart) - Chat
Support
February 2021 - August 2021
Remitly - In-House Customer Service Representative for a Remittance Company - Blended Account
July 2020 - January 2021
Moheyer Insurance - General VA for a Home & Auto Insurance Agent - Part-time
July 2020 - October 2020
TDCX Philippines - Level II Customer Service Support for a Hospitality Account (Airbnb) - Blended Account
July 2018 - April 2020
Sitel Philippines Inc. - Customer Support Representative for an American Auto & Home Insurance Account
(MetLife) - Voice Account
July 2017 - May 2018
Transcom Worldwide Philippines Inc. - Level II Technical Support Representative for Consumer Electronics
Dept. of Samsung Canada - Voice Account
May 2016 - July 2017
Concentrix Daksh IBM - Level II Customer Service Support for a Telecommunication Account (Bell Tv
Canada) - Voice Account
February 2015 - December 2015
EDUCATION
Malabon National High School (Main)
High School Graduate
CHARACTER REFERENCE
Upon Request
