Muriel Arce

Results-driven professional with six years of experience in the BPO industry as a Customer Experience and Customer Service Representative. Highly profi cient in English (C2 level) and skilled in delivering top-tier support across phone, email, and chat channels. Adept at handling escalations and leveraging CRM platforms such as Zendesk, Salesforce, and Keap. Well-versed in Microsoft Offi ce Suite, Offi ce 365, and Google Workspace tools, including Google Sheets, Docs, and Calendar. Experienced in communication and collaboration platforms like Zoom, Slack, and Microsoft Teams, as well as specialized tools such as Sales Navigator, Phone Validator, Phantom Buster, and Zero Bounce.

Played a key role in supporting Kathleen Wood Partners LLC. by providing and validating leads for a highly successful Founders Growth Summit. Contributed to shaping their client’s annual business plans by transcribing and structuring business strategies. Additionally, assisted in launching the Founderology Podcast by conducting in-depth research on potential guests.

Dedicated to enhancing customer satisfaction, optimizing business processes, and delivering high-impact solutions.