Munirah Maulid Ally

MUNIRAH MAULID PROFESSIONAL SUMMARY CONTACT A results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Address: 14110, Dar Es Salaam DSM Phone: - Email:- As a sales executive at Ganguli and sons I organized and facilitated several exports of produce like cashews, sesame seeds and sunflower seeds from Tanzania to India that generated millions of money into the country. SKILLS • Friendly, positive attitude • Teamwork and collaboration • Customer service WORK HISTORY • Problem-solving AI Expert, 08/2023 to 10/2024 Google Gemini - Dar Es Salaam • Time management • Self-motivated, with a strong sense of personal responsibility. • Worked effectively in fast-paced environments. • Skilled at working independently and collaboratively in a team environment. • Proven ability to learn quickly and adapt to new situations. • Managed a team of support professionals, fostering teamwork and setting performance goals. • Conducted regular performance evaluations and provided constructive • • • • • feedback for continuous improvement among team members. Monitored and analyzed support metrics to detect trends, identify gaps, and recommend solutions for improvement. Proactively identified potential product flaws through pattern analysis of recurring customer issues. Enhanced communication channels within the organization to facilitate information flow between departments related to customer needs and concerns. Developed comprehensive knowledge base articles that allowed customers to effectively self-serve when appropriate. Attended to the team as a quality support leader to more than 256 people of different languages in the project Brand Ambassador, 04/2023 to 05/2024 Crypto Bootcamp Dar Es Salaam - Dar Es Salaam, Tanzania Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge. • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations. • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations. • Grew and managed local online communities of about 50 people on • Attention to detail • Dependable and responsible • Flexible and adaptable • Multitasking Abilities • Excellent communication • Critical thinking • Computer skills • Organizational skills the company platform • Organized events like the famous Bitcoin Pizza Day every May that had occasions like brief and basic crypto knowledge given to attendees and plenty of funny games and gestures Content Creator/Data Analyst, 06/2023 to 08/2023 Tech Mahindra For Google Gemini - Dar Es Salaam • Collaborated with almost 20 cross-functional teams to identify opportunities for process improvement and increased efficiency. • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks. • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports. • Increased efficiency by streamlining data analysis processes and implementing automation tools. • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends. • Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators. • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings. • Strengthened content through proofreading and editing. • Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies. Brand Ambassador, 01/2022 to 01/2023 FLUID FINANCE SA-SWITZERLAND - DAR ES SALAAM TAN - Dar Es Salaam, Tanzania • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge. • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations. • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations. • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas. • Grew and managed local online communities 0f more than 100 people on the company platform Sales and Customer Relations Executive, 03/2014 to 03/2021 Ganguly And Sons Agribusiness - Dar Es Salaam, Tanzania • Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics. • Partnered with sales teams to provide critical insights into customer needs that led to increased upselling opportunities and further revenue generation. • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients. • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally. • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity. • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution. • Maintained client files with sales contracts, records of client interactions, client notes, and other information. • Established performance and service goals and held associates accountable for individual performance. • Developed new employees and on-going performance assessment of current employees. • Organized daily workflow and assessed appropriate staffing to provide optimal service. • Managed high call volumes of over 100,000 Tonnes of produce while maintaining a calm demeanor and ensuring timely resolutions. • Organized and facilitated several exports of over 10,000 Tonnes of cashews. sesame from Tanzania to India that generated millions of moneys into the country Translator and Interpreter, 01/2011 to 01/2013 BRAC International - Dar Es Salaam • Translated more than 1000 documents from English to Swahili and vice versa • Provided verbal summaries of non-English documents for immediate use. • Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support. • Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients. • Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices. EDUCATION BBA, Marketing And Finance, 2019 Bangalore University - India • Completed Coursework: AI tools and skilss training under Google Gemini • Completed Coursework: Crypto knowledge and training LANGUAGES Swahili, English: Native language CERTIFICATIONS • AI Expert Tech Mahindra 2024 • Content creator/ Data Annotator Tech Mahindra 2023 • Bachelors of Business Management (Finance and Marketing), Bangalore university 2009 REFEREES Available on request