Munib Ibad

Munib Ibad

$10/hr
CUSTOMER RELATIONS EXPERT | A TEAM PLAYER | AN EFFECTIVE COMMUNICATOR | ONLINE MARKETING
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
36 years old
Location:
Karachi, Sindh, Pakistan
Experience:
9 years
Career Profile: An experienced Customer Relationship and Business Development Manager. A good communicator at all levels, Led and managed multiple teams and Projects over the years. Highly capable of managing and prioritizing workflow to optimize time and resources, while engaging with individuals from all levels and backgrounds. Possesses comprehensive skills to research, analyze and target new prospect clients by understanding their business requirements and to offer them high valued services. Ensure all levels of customer satisfaction by timely feedbacks. MUHAMMAD MUNIB IBAD Phone: UAE: - (WhatsApp/WeChat) PAK: - (WhatsApp) E-Mail:-Linkedin: linkedin.com/in/munibibad Skill Highlights • • • • • • • • • • • • • • • Education ▪ ▪ ▪ ▪ ▪ Professional Experience Logistics Management. Supply Chain & Distribution Management. BDM – Commercial & Projects Contract Management. Marketing | Pricing | International Sales Pricing, Proposals & Commercial. Tender Management. Overseas Agents Management. Cargo/Goods Management. Inventory Management. Outsourcing & Vendor Management. Devoted Sea Shipping Lines Agents Co. L.L.C Procurement & Negotiations. ▪ Time Management. Business Communication. Document Control & Reporting. Excellent problem solving skills. Relationship Building & Interpersonal Skills Languages English (Fluent) Urdu (Fluent) Dec 2021 – Jan 2023 Served at one of the leading NVOCC & Freight Forwarding company in Dubai having own containers and shipping network all over the world with good relations with main shipping lines, vessel operators and overseas agents. JOB RESPONSIBILITIES ▪ ▪ ▪ • • FIATA Diploma from Pakistan International Freight Forwarding Association (PIFFA). [2016] Master of Business Administration from PAF-Karachi Institute of Economics & Technology. [2013] Bachelor of Business Administration from PAF-Karachi Institute of Economics & Technology. [2012] Intermediate education from Govt. Degree College Karachi. [2007] Matriculation done from Ladybird Grammar School Karachi. [2005] Managing all commercial aspects including sea/air/logistics freight, RFQ’s, proposals etc. to support the sales department. Managing both overseas (WCA/Lognet/Jctrans etc) & domestic network of agents/vendors/shipping lines, to get quick and competitive Air, Ocean freight & trucking prices. Building & maintaining good relations with customers and suppliers by close follow-ups, regular correspondence & meetups. Ensuring proper operations management & reporting of sales. General Manager SCM | Business Development | Operations Global Business Solutions Sept 2020 – Nov 2021 Over 1 year of experience at a dynamic firm which aims to Provide Comprehensive Business services include; Projects & Business Consultancy, Logistics & Supply Chain Management Solutions, Trading Support, Financial Investment Plans, Property Investments & Construction Consultancy etc. Certificates • • • • • • FIATA Diploma Certificate from Switzerland. PIFFA Diploma Certificate Pakistan. Online Training Courses certificates from deugro Group Germany. 1) Code of Conduct, 2) Export Controls, 3) Anti-Corruption, 4) Money Laundering, 5) Conflicts of interests, 6) Antitrust essentials. Received a certificate of appreciation in "IDEAS 2008", "ITCN ASIA-2008", "BUILD ASIA-2008", and "Finance Expo 2009" as Task officer at Karachi EXPO Center. Received a certificate in organizing a seminar on "Job Satisfaction" at PAFKIET. Received a certificate of coordinator in "Students Project Conference & Poster Exhibition" at PAF-KIET. Projects Participation • • • • • • • • • Matiari to Lahore ±660 KV HVDC Transmission Line Project. (CPEC) New Gwadar International Airport (NGIA) Project. (China Aid) 4320 MW DASU Hydropower Project (DHP). (CPEC) CASA-1000 Power Transmission Project. 1410 MW Tarbela 4th Extension Hydropower Project. (CPEC) 50-MW Zephyr Wind Power Project. (CPEC) 50-MW HAWA Wind Power Project. (CPEC) 50-MW JPL Wind Power Project. (CPEC) Gharo Solar 50MW PV Solar Power Plant JOB RESPONSIBILITIES ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Developing Exceptional Relationships with High Valued Accounts. Generate and convert leads to active accounts. On-board new clients and achieve the company’s targets Update and maintain all sales activities and customer data in the CRM system. Ensure customers and partners satisfaction through providing quality support and service. Manage clients requests by Coordinating with different departments Work closely with business development team to enhance the products and services. Strategic cooperation with key customers, including business communication, business negotiation, contract signing, project tracking and business settlement. Establish long-term friendly cooperative relations, and promote in-depth cooperation. Set direction for teams to identify what new products and services can be offered to the customers based on insights. Project & Business Development Manager Projects | Operations | Business Development deugro Projects & Logistics Pakistan Jan 2018 – Jul 2020 Having almost 6 years’ experience in a Multi-national organization known as deugro Group, a German brand exist in over 35 countries, remains highly specialized in Projects Handling, freight forwarding and logistics services. JOB RESPONSIBILITIES ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Target prospect customers. Meet and offer customized services by ensuring best service quality Analyzing client requirements and providing on-site/local support if required during work process. Developing Exceptional Relationships with High Valued Accounts. Negotiation & Management of Sub Contractors & Venders. Ensuring Compliance with overall Company's Policies / Procedures / Laws & Regulatory Affairs. Coordination and communication with Client & Management on Project HSE issues. Regulating & Supervising Operational aspects of Projects / Operations / Logistics / Freight Forwarding on Country Wide Segments. Creation / Maintenance / Management of Comprehensive Project & Operational Documentation. Plan, Organize, Supervise, Report, and Follow-up Project in accordance with the approved PMP. Supervising in Internal Resources / Third parties / Vendors for the Management of Projects. Planning / Monitoring and Tracking of Shipments / Fleet / Resources / Demand / Capacity. Liaising with the Warehouse Management Team to Process Cargo Storage / Discharge. Assistant Project Manager Projects | Operations | Support Functions deugro Projects & Logistics Pakistan Dec 2014 – Dec 2017 JOB RESPONSIBILITIES Software Knowledge ▪ ▪ ▪ ▪ ▪ Interests & Hobbies ▪ ▪ ▪ ▪ ▪ ▪ ▪ Personal Info. Nationality: Religion: National ID: Address: Pakistan Islam- Flat No. 702, Sterling Building Opel 2, Golden Sands Area, Mankhool, Bur Dubai, UAE Travelled To: UAE / KSA / CHINA / JAPAN Passport No.: DK- ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Regulating & Supervising Operational aspects of Projects / Operations / Logistics / Freight Forwarding on Country Wide Segments. Ensuring Proper Management & Reporting of Assigned Project Segments. Creation / Maintenance / Management of Comprehensive Project & Operational Documentation. Plan, Organize, Supervise, Report, and Follow-up Project in accordance with the approved PMP. Supervising in Internal Resources / Third parties / Vendors for the Management of Projects. Integrated & Holistic Management of Foreign Delegates. Direct, Optimize and Coordinate Full Project Cycle. Maintenance & Management of DSR / TMS / RMS / SCM. Planning / Monitoring and Tracking of Shipments / Fleet / Resources / Demand / Capacity. Coordination with Domestic Regional Offices & International Offices of deugro Network. Liaising with the Warehouse Management Team to Process Cargo Storage / Discharge. Scheduling / Planning / Conducting Route Surveys & Writing Observational Reports. Developing Exceptional Relationships with High Valued Accounts. Ensuring Coordination & Supervision in Operational Auditing. Supervision & Management of Out Sourced Assignments. Negotiation & Management of Sub Contractors & Venders. Ensuring Compliance with overall Company’s Policies / Procedures / Laws & Regulatory Affairs. Coordination and communication with Client & Management on Project HSE issues. Monitoring & Analysis of Accident / Incident Statistics with respect to HSE Modules. Manage & Provide Online support related to Rate Management System (RMS), Subcontractor Management System (SCM) & Compliance matters to deugro headquarters in Germany. Digital Marketing Executive Marketing | Business Development TRADEBANQ PAKISTAN (UAE Group) Dec 2013 – Nov 2014 Over 1 year of experience in TradeBANQ.com, an online marketplace for businesses providing "one single platform" to its community for pursuing all of their digital marketing and business needs. JOB RESPONSIBILITIES ▪ ▪ ▪ ▪ Assist in the formulation of strategies to build a lasting digital connection with consumers. Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.). Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness. Be actively involved in SEO efforts (keyword, image optimization etc.)
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