Muhibat Yakubu

MUHIBAT YAKUBU CUSTOMER SERVICE AGENT | COLD/WARM CALLER | APPOINTMENT SETTER Abuja, Nigeria Email:-| Phone:-,- PROFESSIONAL SUMMARY Results-driven and empathetic Customer Service Professional with a strong record of delivering tailored support solutions in fast-paced, high-volume environments. Known for turning complex inquiries into positive customer experiences through strategic communication, technical proficiency, and a commitment to service excellence. Skilled in managing both inbound and outbound communications, troubleshooting issues efficiently, and driving client satisfaction. Passionate about optimizing customer journeys and contributing to team and organizational success. KEY SKILLS  Customer Service & Client Engagement  Cold Calling & Lead Generation.  Proficiency in CRM Systems (Salesforce, Zendesk, Zoho, Google Suite)  Microsoft Office (Word, Excel, PowerPoint, Outlook)  Technical Support (Basic Troubleshooting)  Documentation & Call Logging  Active Listening & Effective Communication  Objection Handling & Persuasion.  Problem-Solving & Conflict Resolution.  Effective Communication & Teamwork  Emotional Intelligence & Rapport Building KEY ACHIEVEMENTS  Assisted over 100 claimants weekly while maintaining call quality benchmarks.  Boosted engagement and follow-up success in real estate listings through personalized content.  Recognized for clear communication and professionalism across diverse client profiles. PROFESSIONAL EXPERIENCE Customer Service Representative (Cold/Warm Caller) Outsource Global Technologies Limited (Remote) January 2023 – April, 2025  Supported U.S.-based clients under Citizens Disability through Claimant Medical Data Solutions (CMDS).  Guided claimants in connecting patient portal accounts and retrieving medical records.  Resolved objections and maintained high client satisfaction through empathetic, solutionoriented service.  Logged interactions in CRM systems and collaborated with legal teams on escalations.  Provided tech troubleshooting assistance and managed high call volumes with precision. Sales Representative and Lead Generation Adron Homes and Properties, Abuja, Nigeria November, 2021 – December, 2022  Conducted client consultations to match property needs with suitable listings.  Marketed properties through social media and online platforms.  Facilitated buying, selling, and leasing transactions with strong client rapport.  Prepared contracts and ensured compliance with legal and customer expectations.  Strengthened brand presence and closed deals through follow-up and problem-solving. EDUCATION B.Sc. Information and Media Studies Bayero University Kano • Nigeria January 2017 – August 2022 CERTIFICATIONS HIPAA Compliance Essentials (OGTL) – 2025