Muhibat Yakubu

As a highly skilled and results-oriented Customer Service Professional, I bring a proven track record of delivering exceptional support in both customer service and sales roles. With a deep understanding of client engagement and a natural ability to handle complex inquiries, I have successfully navigated high-volume environments, consistently turning challenging situations into positive customer experiences.

My expertise spans CRM systems such as Salesforce, Zendesk, and Zoho, paired with a strong foundation in technical troubleshooting and problem resolution. I excel in cold calling, lead generation, and client relationship management, ensuring that clients receive the tailored solutions they need while maintaining high satisfaction levels.

In my recent role with Outsource Global Technologies, I supported U.S.-based clients, delivering expert assistance in navigating the medical claims process, troubleshooting technical issues, and maintaining strong relationships with key stakeholders. My ability to balance empathy, solution-oriented service, and attention to detail has consistently resulted in top-tier performance metrics and client retention.

Additionally, my experience in real estate sales with Adron Homes further honed my consultative selling skills, allowing me to successfully match clients with properties, close deals, and strengthen brand presence. I have a knack for developing engaging content and executing follow-up strategies that drive both customer loyalty and sales results.

Whether optimizing customer journeys, supporting cross-functional teams, or leading successful outreach campaigns, I am committed to contributing to your company's success. I am eager to bring my technical acumen, communication skills, and dedication to service excellence to your team.

Key Strengths:

• Expertise in client engagement, problem-solving, and conflict resolution
• Proficiency with CRM systems and Microsoft Office Suite
• Strong track record in lead generation, cold calling, and sales support
• Exceptional active listening and rapport-building skills
• Proven ability to drive customer satisfaction while maintaining operational efficiency
• Collaborative team player with a passion for continuous improvement and success

I am confident that my skills and experience make me a valuable asset to your team. I look forward to the opportunity to contribute to your company's ongoing success.