MUHAMMED BABAKANO
CUSTOMER SERVICE OFFICER || SALES PERSONNEL
Adamawa State, Nigeria || - ||-SUMMARY
Customer Service Officer/Sales Personnel with over 5 years of experience delivering exceptional
customer service and driving sales performance. Adept at building and maintaining customer
relationships, understanding customer needs, managing inquiries, resolving complaints, and
providing tailored solutions to maximize satisfaction and sales outcomes. Proficient in Zendesk,
Hubspot, Monday.com, sales automation, and maintaining accurate records to optimize the
customer experience. Committed to building long-term customer relationships and optimizing
processes to improve service efficiency and retention.
SKILLS
▪Customer Service ▪Empathy ▪Administrative Support ▪Customer Retention
▪Zendesk
▪Virtual Collaboration
▪Data Entry
▪Communication
▪Analytical Skills ▪Conflict
Resolution
▪Time Management
▪Empathy
▪Record-Keeping
▪Negotiation Skills
▪Persuasive Skills ▪Sales Expertise
▪Virtual Assistance
▪Product Knowledge
▪Lead
Generation ▪Prospecting
▪Organizational Skills ▪Hubspot ▪Zoho ▪Monday.com
PROFESSIONAL EXPERIENCE
Customer Support Specialist
01/2022 – 12/2023
Protech
Utilized effective communication and problem-solving techniques to resolve 95% of customer
inquiries and complaints within 24 hours, ensuring prompt and satisfactory outcomes.
Documented and tracked customer interactions using CRM tools, enabling efficient followups, streamlined resolutions, and trend analysis for process improvement.
Facilitated meetings and shared detailed reports with product development, marketing, and
operations teams to address complex challenges, reducing escalation cases by 15%.
Designed and delivered interactive training sessions and step-by-step tutorials to customers
and internal staff, driving a 25% increase in product adoption and usage rates.
Followed up with customers post-resolution and implemented personalized engagement
strategies, maintaining a 90% customer retention rate and fostering long-term loyalty.
Customer Happiness Specialist
11/2021 – 10/2022
Lime and Line Co.
Leveraged customer feedback, proactive communication, and personalized service approaches
to create memorable interactions, achieving a 95% customer satisfaction score.
Applied active listening and empathy during interactions to build rapport and tailor solutions
to customers’ needs, fostering loyalty and increasing repeat interactions by 20%.
Conducted thorough analysis of customer pain points using data trends and feedback,
implementing creative, customized solutions, reducing service complaints by 25%.
Collaborated with cross-functional teams to identify and prioritize client goals, providing
targeted support and regular updates, resulting in a 30% increase in customer retention.
Customer Solutions Advocate
05/2020 – 09/2021
Quintel Fabs
Identified bottlenecks through data analysis and implemented streamlined processes,
reducing service response times by 20% and enhancing overall customer experience.
Enhanced workflow efficiency by integrating automation tools and refining team
collaboration protocols, improving ticket resolution rates by 25%.
Adopted CRM systems to document and update customer interactions, ensuring data integrity
and enabling targeted follow-ups, boosting retention rates by 10%.
Other Responsibilities:
Customer Happiness Specialist
Customer Service Rep/Virtual Assistant
Virtual Assistant
-
City Stars and Sons
Danbaba Suites
Quintel Fabs
-
12/2022 – 10/2023
09/2021 – 12/2022
12/2019 – 08/2021
KEY ACHIEVEMENTS
Increased Sales Revenue: Achieved a 25% growth in monthly sales by identifying customer
needs, recommending tailored solutions, and cross-selling relevant products.
Enhanced Customer Retention: Improved customer retention rates by 30% through effective
follow-ups, personalized service, and building long-term relationships.
Increased Customer Base: Secured 100+ new customers within a quarter through strategic
outreach campaigns and exceptional service delivery.
Enhanced Reporting Accuracy: Improved sales and customer service reporting by 15% by
leveraging CRM analytics for data-driven decision-making.
EDUCATION & CERTIFICATION
Bachelor of Science in Geology | In View
University of Maiduguri – Borno State, Nigeria
Certificate of Training in On-Demand IT Skills | 2023
Digital Witch Support Team – Lagos State, Nigeria
Udemy | 2023
Customer Service Masterclass
Sales Mastery: The Art of Selling
Sales Strategy and Planning
Coursera | 2023
Strategic Customer Relationship Management and Sales Technique
Sales Operations Management
Hubspot | 2023
Growth Driven Marketing
Inbound Sales Certificate
REFERENCES
Available on Request
