Muhammad Yasir

 Muhammad Yasir A-104, Block S, North Nazimabad, Karachi +92 - - Profile 6+ Years’ Experience working with ISP carriers in Technical Support. 4+ Years’ Experience working as IT Administrator & Operations. Built and Maintain Office infrastructure for IT related works. In Depth Knowledge and working experience on LAN, WAN Networks, Routing, Basic protocols / Addresses planning. Experience in Cable systems (CAT5, CAT6, Fiber), Structured Cabling, Racking, Fiber deployment planning, fusion. Working experience of configuration of switches/routers through CLI interface. Experience interfacing directly with customers in an operations capacity. Understanding of health and safety protocols and policies. Fundamental knowledge of electrical principles including grounding, D/C power plant and UPS. Excellent written and verbal communications skills. Ability to work efficiently and independently in high stress situations. Skills Server: Web, Email, DNS, DHCP, VPN, FTP, ERP and Database. Structural planning/SOP’s for ERP, POS and other Management software. Good Command on MS Office 2016 and later versions. Network Management tools: (Orion) Solar Wind, MRTG, PRTG, Cacti and Wireshark Network Protocols: TCP/IP, IPv4, BGP, MPLS, EIGRP, RIPv2, and OSPF. Routers/Switches: Cisco 1800 router, Mikrotik, SANGFOR, TP link, Dlink, BayLAN, Siemens, ZyXEL, Green Packet, Tenda, etc.…. Virtualization and Remote accessing. Experience August 2019 – PRESENT Sr.IT Executive / Bachaa Party ( Kids Retail Brand ) Responsible for preparing POS systems and giving support on ERP system for smooth operations on world class ERP platform Microsoft Dynamic AX (2012). Responsible for troubleshooting, administering and providing all types of technical support (Software & Hardware) to HO and Branches within a Windows networked (Server & Client) environment. Taking responsibility for uninterrupted POS and ERP Operations, Collaborate with tech team, instruct them all TS steps on incidents. Database: create, attach and detach, connect remote, manipulation and checking tables. Manage IT and infra for branch also instruct and guidance to other branches IT & CCTV Operator for smooth operations. Install and configure operating systems and other software’s (PS, AI, MS Office, etc.) for HO users and POS systems for Branches. Procure and manage IT inventory also records for new and old inventory. Routinely test & checks on network and data security, installed software for glitch detection and other issues. Primary analysis and data gathering of information for Application incidents. Manage 4+ primary & backup links and make WIfi environment with MAC bindings. Manage SANFOR NWFG firewall with policies and auto-failover on Mikrotik. September 2018 – June 2019 Team Lead IT & Operations / United Foods ( United Bakery ) Implements and monitor all IT related tasks. Maintain All Networking through HO & Branches. Procurement and maintain records for IT Inventory. Making SOP’s for POS & Inventory Management systems. Handling Cloud based ERP system. Manage & Support In-house Server for POS. Implementation and Training for POS & ERP. Maintain HO & Branches Monitoring system via In-house & Remote DVR system. Look After Partially other Operations as well. January 2017 – September 2018 Field Engineer – Enterprise / SharpTel Pvt. LTD Formerly Augere Pakistan ( ISP/Broadband ) Installation of Radio Links in P2P scenarios operating in various regulated frequency bands. Installation and commissioning of WiMAX/LTE circuits in the licensed 3.5 GHz band. Involved in the planning to provide connectivity (HO to Branch, Site to Site L3 and L2 VPN) over BGP and MPLS. Provide Complete after sales support with the coordination with Corporate Service Desk Department. Basic configuration in client’s connectivity routers. (Cisco 1800, FORTINET-FortiGate, Mikrotik). Installation of IP-CS & ETH-CS circuits for blue-chip enterprise clients. Testing of Optical Fiber at customer premises once deployed by Fiber vendor. Installation and commissioning of WiMAX CPE in the licensed 3.5 GHz band. Pre and Post IOT testing for implementation HRQ, MIMO A and MIMO B. IOT testing of CPE’s for product qualification and prepare training material for field staff. Troubleshoot VSAT, Radio, Fiber, P2P and WiMAX connectivity issues to meet 100% uptime SLA. Monitoring client nodes using NMS Orion Solar winds, Huawei M2000, PRTG/MRTG, Cacti. Equipment Installation on site according to technical design document and prepare the site binders with installation details, ensuring the hardware installation quality standards of the company. Provide on-site training and knowledge sharing sessions to sub-contractor teams. May 2015 – August 2016 IT Executive / VERITAS Pakistan -24 World Built and Maintain Office infrastructure for IT related works. Create, Maintain and Rectify Media Broadcast Syndication Streams. Creating Live Streaming Channels feeds for web and other devices (RTMP, RTSP, HLS, Dynamic HLS, and WEBM). Manage and operate 12 Channels Media Broadcast Rake. Ads Management for Web and Mobiles. (AdSense, DFP and Ad MOB). Video Monetization through AdSense on YouTube. Manage online Web domain with FTP and Email Server. Basic access on server running Active Directory and VPN. Feburary 2010 – April 2015 Client Support Executive / Qubee Pvt. LTD ( ISP/Broadband ) TSE – Enterprise Helpdesk Respond to customers query and identify incidents, diagnose, troubleshoot and resolve hardware, software and connectivity issues. Escalate to appropriate internal technical staff or third-party vendors in accordance with established procedures. Manage all incidents to timely resolution, communicate status proactively to users and stakeholders. Responsible for provisioning and deployment of the link with outsourced vendors and complete business solutions to several service providers on WiMAX, FTTX, P2P Radio Links includes L2 and L3 CIR Links, VPN, Failovers, MPLS, Server colocations, Hot spots with the Service level assurance. Service delivery according to KPI/SLA based on IT Platform of EMS, NMS and OSS. Coordination with Cross functional team (Data Centre, IT, Sales) for link provisioning and support. Field Engineer – Consumer and Enterprise Project Qubee: Responsible for WiMAX CPE provisioning and commissioning for corporate and customer clients. Provide support on customer issues and other field staff. Testing new CPE’s and provide feedback regarding network low coverage areas. Project Click-SAT: Responsible & Installation for VSAT/K band dish provisioning and commissioning for corporate and customer clients. Adjust RF parameters (Azimuth and Elevation) for meet the installation KPI’s. Education 3RD YEAR - 2020 DAE in CIT (Computer in Information Technology) /Sindh Board of Technical Education In-Process - 2019 Artificial Intelligence (AI) / PIAIC Year - 2010 Basic Course CCNA (Cisco Certified Network Associate) / CTTC year - 2010 CompTIA Network + / CTTC Personal Data Father NameShabieh-UL-Hassan Date of Birth13-April-1990 Marital StatusSingle ReligionIslam Reference will be provided upon Request.