Muhammad Umair Aslam
Nationality: Pakistani Date of birth: 20/07/1996
Phone number: (- Email address:- Home: Flat# A-239, Blue line KN Gohar Green city near malir court karachi, 75050
Karachi (Pakistan)
WORK EXPERIENCE
Service Delivery Manager
Arpatech Pvt [ 26/09/2022 – Current ]
Address: Plot# 195, Block A, Sindhi Muslim Cooperative Housing Society., 74400 Karachi (Pakistan)
City: Karachi
Country: Pakistan
Website: http://www.arpatech.com/
Name of unit or department: SOC - Business or sector: Other service activities
Currently working in Arpatech under Global Serve as a Service Delivery Manager, here I am responsible,
• To manage dedicated customers’ accounts with regards to their IT procurement and asset life cycle
management globally.
• Ensuring effective communication with Client manager, customers, international suppliers/distributors and
OEMs (HP, Lenovo, Dell, Cisco, etc.).
• Performing data analysis on customer’s quarterly / monthly / yearly data and discuss with the customers.
• Develop and manage customer specific operational activities and give presentation of proper workflow to
internal sub-ordinates.
• Exploring new upselling opportunities with the client Managers.
• Being aware and communicating customers of any change in standard catalog, price, specifications, EOL
products, etc. 2
• Performing risk analysis in the entire operation of the customer.
• To organize and lead business meetings with the customers and vendors. To coordinate with different
departments (Operations, Catalog, etc.) for instant problem resolution. • To be in close coordination with USA
team. Reporting to account specific client manager.
Operations Coordinator
Arpatech Pvt [ 06/09/2021 – 26/09/2022 ]
Address: Plot# 195, Block A, Sindhi Muslim Cooperative Housing Society, 74400 Karachi (Pakistan)
City: Karachi
Country: Pakistan
Website: https://www.arpatech.com/
Name of unit or department: SOC - Business or sector: Other service activities
Previously working in Arpatech under Global Serve as an Operations Co-Ordinator, following were my doings:
• Liaising with multiple customers and suppliers within global IT industry.
• Understanding the business model within Supply Chain industry / ITSM and ensuring the SLA compliance.
• Multiple communications with vendors and customers via various technology channels.
• Update the existing databases with changes and the status of each customer.
• Analyze the various parts of a problem properly and develop logical solutions.
• Training the new onboarded Customer.
• Running weekly reports for delivered Abbott orders to the end customer and reporting it to management with a
detailed report for all Laptops & desktop PC serial numbers, Invoice dates, and invoice numbers
Phone Banking Officer
Silk Bank Limited [ 04/08/2020 – 16/08/2021 ]
Address: 47-A Darul-Aman Housing Society, PECHS, Block 7/8 Shahrah-e-Faisal, Karachi, 75350 Karachi (Pakistan)
City: Karachi
Country: Pakistan
Website: https://www.silkbank.com.pk/
Name of unit or department: Customer Service and Quality - Business or sector: Financial and insurance
activities
I worked at Silk Bank as a phone banking officer for 1 year. here I got experience in how to tackle and handle
customers and manage my time and perform multi-task
Intern-Geophysicist
Pakistan Oil Field Limited (POL) [ 10/07/2018 – 17/08/2018 ]
Address: POL House, Morgah, Rawalpindi, Pakistan, 46600 Rawalpindi (Pakistan)
City: Rawalpindi
Country: Pakistan
Website: http://www.pakoil.com.pk/
Name of unit or department: Exploration - Business or sector: Mining and quarrying
I worked in Pakistan Oil fields Limited (POL) as a geophysicist internee, I learned about geophysical seismic data
interpretation and geological Petrophysical interpretation.
Intern-Geophysicist
Pakistan Mineral Development Corporation (PMDC) [ 14/07/2017 – 15/08/2017 ]
Address: main road to go khewra salt mine enterance, Khewra Rd, PMDC Colony, Khewra, Jhelum, Punjab, 49060
khewra (Pakistan)
City: Khewra
Country: Pakistan
Website: http://www.pmdc.gov.pk/?p=KhewraSaltMines
Name of unit or department: Mine Survey - Business or sector: Mining and quarrying
In Pakistan Mineral Development Corporation (PMDC) I worked as geophysicist internee, I learned about mine
and also about outcrop geology of Khewra Gorge
Research Executive
Apostrophe Groupe [ 01/12/2021 – 11/03/2023 ]
City: Karachi
Country: Pakistan
part-time remote resource basis in the capacity of Research Executive
EDUCATION AND TRAINING
Master of Business Administration in Supply Chain Management
Mohammad Ali Jinnah University [ 15/02/2020 – 21/01/2023 ]
Address: Lal Kothi Bus Stop, Main Shahrah-e-Faisal, 22-E, Block 6 PECHS, Karachi, 75400, 75400 Karachi (Pakistan)
Website: https://jinnah.edu/
Field(s) of study: Business, administration and law
Final grade: 3.07 – Level in EQF: EQF level 7
Number of credits: 30
Thesis: Issues in Supply Chain of the Suzuki Pakistan due to shortage of CKD Parts
Done my MBA in SCM, by securing a 3.07 CGPA and utilizing my knowledge in my current job for solving clients'
supply chain issues.
Also, completed the Specialization in Six Sigma Yellow Belt from 6sigmastudy - The global certification body for six
sigma certifications. In this certification, I learned about the six sigma approach, the mathematical interpretation
of six sigma, the roles of six sigma in organizations, solving team-based problems, the evolution of Six Sigma, the
DMAIC cycle, and Kaizen theory. I'm looking forward to applying Six Sigma and Total Quality Management
knowledge in the future.
BS Geophysics
Bahria University Islamabad [ 09/02/2015 – 21/01/2019 ]
Address: Shangrilla Rd, E-8/1 E 8/1 E-8, Islamabad, Islamabad Capital Territory, 44000 Islamabad (Pakistan)
Website: https://www.bahria.edu.pk/
Field(s) of study: Geophysics
Final grade: 3.51 – Level in EQF: EQF level 6
Number of credits: 135
Thesis: HYDROCARBON PROSPECT EVALUATION STUDY OF JOYAMAIR AREA, UPPER INDUS BASIN, PAKISTAN
The thesis was on Joya Mair area. Seismic and well data given of the concerned area, by using seismic
data I did structural interpretation and from well data we confirmed the promising zones of Hydrocarbon.
Additionally performed Reserves Estimation and Fault seal analysis
Also, earned Silver Medal as a top student in my batch
HSSC - Pre-engineering
Fazaia Degree College Faisal Karachi [ 01/08/2012 – 31/07/2014 ]
Address: Shahrah-e-Faisal Rd, Faisal Cantonment, Karachi, Karachi City, Sindh, 75300 Karachi (Pakistan)
Field(s) of study: Pre-Engineering
Final grade: 60%
SSC - Computer Science
Fazaia Degree College Faisal Karachi [ 01/08/2010 – 31/07/2012 ]
Address: Shahrah-e-Faisal Rd, Faisal Cantonment, Karachi, Karachi City., 75300 karachi (Pakistan)
Field(s) of study: Computer Science
Final grade: 77%
LANGUAGE SKILLS
Mother tongue(s): Urdu
Other language(s):
English
LISTENING C1 READING C1 WRITING C1
SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1
DIGITAL SKILLS
graphic Designing / Microsoft Excel / Microsoft Word / Social Media / Illustratorl / Microsoft Powerpoint /
Adobe (Adobe Photoshop, Adobe Illustrator, Adobe / Good listener and communicator / Organizational and
planning skills / teaching matematics and physics / Microsoft Office / Oddo / Power BI/Power Pivot
