Muhammad Talha Subhani

MUHAMMAD TALHA SUBHANI Training Specialist with Highlevel CRM Expertise and Diverse Background in Teaching and Customer Service---B Multan Gardens near Gulshan e Mehr Colony Bosan Road Multan, Punjab, 60000 Multan Employment Personal details Training and Knowledge Specialist Sep 2022 - Present Gohighlevel, Dallas Role and Responsibilities: 1. Collaboration with Teams: Worked with Product Development and Marketing Teams. Stayed abreast of CRM releases and translated technical details into accessible content. 2. Content Creation & Management: Created clear, concise content elucidating our CRM. Enabled users worldwide to understand our state-of-the-art tools. 3. Client Support and Education: Produced materials reflecting our commitment to innovation and quality. Developed resources for the Highlevel team. Enhanced client understanding and satisfaction. 4. Monitoring and Analyzing Trends: Stayed up to date with the latest changes in the CRM industry. Applied insights to enhance educational materials. 5. Quality Assurance: Maintained high standards in producing materials. Ensured meticulous attention to detail and alignment with organizational mission and vision. Reflection on My Role: In my role as a Training and Knowledge Specialist, I balance technical expertise and communication skills, translating complex concepts into understandable language. I contribute to client success and satisfaction, acting as a bridge between our product and the people we serve. My work positively impacts client satisfaction metrics, reflecting our commitment to innovation and excellence in customer relationship management. Date of birth February 2, 1992 Customer Support Representative Jun 2021 - Sep 2022 Gohighlevel, Dallas Key Responsibilities: 1. Customer Assistance: Provided product and service information, resolving issues effectively. Attracted potential customers by answering queries and suggesting relevant products and services. Opened and maintained customer accounts by recording and updating information. Resolved complex product or service problems by understanding customer complaints, determining causes, selecting the best solution, and ensuring resolution. 2. Team Collaboration: Zoom Place of birth Multan Gender Male Nationality Pakistani Civil status Married LinkedIn linkedin.com/in/talhasubhani Skills Highlevel CRM Technical Writing Website and Funnel Building Email and SMS Automation Slack ChatGPT Zendesk Salesforce Contributed to the team by accomplishing related results. Worked in alignment with company goals and customer satisfaction targets. 3. Relationship Building: Fostered positive relationships between customers and the company. Utilized exceptional interpersonal and communication skills to enhance customer experiences. 4. Data Analysis and Reporting: Recommended potential products or services by collecting and analyzing customer information and needs. Overall Experience: In this role, I focused on customer-centric solutions, building rapport with clients, and maintaining a high standard of service quality. The following screenshot shows my performance on our Chat Specialist leaderboard: https://i.imgur.com/xL2TZnt.png My ability to understand and respond to diverse customer needs allowed me to stand out and excel in this position. Working closely with my team, I embraced opportunities to innovate and improve processes that contributed to a seamless customer experience. Education Co-ordinator Jul 2017 - Jun 2021 Britain International School, Multan Key Responsibilities: 1. Academic Administration: Managed administrative documents with precision, filing according to reference numbers. Coordinated educational events, ensuring smooth execution and student engagement. Delivered impactful marketing presentations to potential students and parents. 2. Teaching: Taught O-levels Islamiyat and Pakistan Studies, receiving praise for innovative teaching techniques. Developed curricula and learning materials that aligned with educational standards. 3. Student Success: Fostered a positive and inclusive learning environment that encouraged student participation and success. Guided students through complex concepts, leading to improved academic performance. 4. Community Engagement: Spearheaded fundraising efforts, successfully engaging with the community to support school programs. Actively participated in event organization, promoting a sense of unity and school spirit. Overall Successes: I achieved top-of-the-chart student results in 2018 and 2019, a testimony to my commitment to excellence and innovative teaching methodology. My unique approach to teaching not only made learning enjoyable but also resulted in improved student performance and satisfaction. The events I coordinated were well-received, strengthening the relationship between the school, students, and the broader Freshdesk ClickUp Zapier Microsoft Excel Google Sheets Graphology Team Counselling Team Leadership Personality Analysis Languages English Tagalog Serbian Arabic Urdu Hindi Hobbies Reading Horse Riding Novel Writing Paragliding Bodybuilding community. My proactive attitude and dedication contributed to positive changes within the administrative framework, streamlining processes and enhancing efficiency. Education B.B.A Honours (Major in Marketing) Jan 2012 - Jan 2016 NCBA&E, Multan Key Highlights: 1. Core Subjects: Business Administration Economics Marketing Psychology 2. Extracurricular Activities: Event Organizing Trip Organizing Literary Club Participation Photography 3. Overall Experience: Focused on both academic excellence and holistic development. Gained valuable insights into the fields of business and marketing. Emphasized on practical applications and real-world scenarios. A'Levels Aug 2010 - Aug 2012 Beaconhouse School System, Multan Grades: Economics - A Key Highlights: 1. Relevant Coursework: Business Economics 2. Extracurricular Activities: Fundraising Badminton Photography 3. Overall Experience: Excelled academically, particularly in Economics and Urdu. Actively engaged in school activities. Cultivated analytical thinking and business acumen. Urdu - A Business Studies - B O'Levels Aug 2007 - Aug 2009 British International School, Multan Grades: English - A* Key Highlights: 1. Academic Achievements: Attained A* grades, a step above A. Demonstrated excellence in multiple subjects. 2. Extracurricular Activities: Engaged in speeches and debates. Avid reading hobby, expanding literary comprehension. Travelling Counselling 3. Overall Experience: Embraced a comprehensive educational experience. Cultivated skills and knowledge beyond the classroom. Focused on continuous self-improvement and intellectual curiosity. Biology - A* Mathematics - A Islamiat - A Urdu - A* Chemistry - A* Physics - A* Pakistan Studies - A* References Alicia Pagano Gohighlevel-Mara Sansolo Gohighlevel-Faiz Baqir Gohighlevel-