I am a multifaceted professional with a career that spans roles in customer support, technical writing, and education coordination. Starting my career as an Education Coordinator at the British International School System, I leveraged my strong communication and organizational skills to achieve top-of-the-chart student results in 2018 and 2019, a testament to my passion for teaching and student success.
Transitioning to the role of a Customer Support Agent at GoHighlevel, I found my calling in resolving customer issues and fostering positive relationships. My exceptional interpersonal and communication abilities allowed me to excel in this role, contributing to the team's overall success.
Soon, I stepped into a more specialized role as a Training and Knowledge Specialist at GoHighlevel, where I work closely with Product Development and Marketing teams. My task is to translate the intricate details of our CRM into accessible content, bridging the gap between technical complexity and user-friendly information. I create content that not only elucidates our constantly evolving CRM but also acts as a vital resource for our Highlevel team. My work in this capacity showcases my proficiency with Highlevel CRM, along with my ability to break down complex data into digestible insights.
In addition to my professional roles, I hold a B.B.A (Hons) in Marketing with a notable GPA of 3.75 from NCBA&E, where I pursued coursework in Business Administration, Economics, and Psychology. My academic achievements extend to my A-levels, where I secured A grades in Economics and Urdu, and my O-levels, where I excelled with A* grades in several subjects including English, Biology, and Chemistry.
Throughout my education and professional career, I have developed a robust set of skills that includes proficiency in Zoom, Slack, Zendesk, Salesforce, ClickUp, Freshdesk, and ChatGPT. I am adept at counseling, technical writing, website and funnel building, email and SMS automation, and marketing.
An avid reader, a participant in speeches and debates, and an enthusiast for extracurricular activities like fundraising and badminton, I believe in a holistic approach to personal and professional development. My ambition is to continue growing in my capacity, using my comprehensive skillset to enhance customer relationships and contribute to innovative solutions in the field of customer relationship management.