Muhammad Sofwan Bin Abdul Rahman

MUHAMMAD SOFWAN BIN ABDUL RAHMAN - ·-· Nilai, Negeri Sembilan BUSINESS MANAGEMENT & ANALYSIS An enthusiastic individual eager to learn new skills, with excellent interpersonal communication abilities and a strong command of the English language. Highly adaptable to new work environments and ready to embrace challenges. KEY COMPETENCIES Process improvement Data-driven strategic planning Cost-benefit analysis Report writing and presenting Critical thinking skills Microsoft Office Strong interpersonal skills Adobe Photoshop PROFESSIONAL EXPERIENCE English Teacher Nov 2024 - Present GLF Academy Designing and delivering customized ESL lessons that focus on grammar, vocabulary, pronunciation, and conversation Supporting students in achieving language proficiency through interactive activities and practical language use Providing effective assessments and feedback to track student progress and ensure academic success Utilizing multimedia, technology, and language tools to enhance the learning experience Promoting cultural awareness and sensitivity, encouraging students to build confidence in their language skills Bytedance Non-language Sri Lanka (NLLK), Content Moderator June 2022 - Nov 2024 Mac 2021- Nov 2024 Used TCS apps to moderate content from Sri Lanka Used OPUS to refer to policies to assist in moderating the content given in the TCS app Used the Rock User Appeal apps to do the appeals for the content that have been wrongly tagged Used Microsoft Excel to discuss with the QAs in regards to appeals of wrongly tagged contents Utilized the LARK Messaging System to reach out to team members and oversea clients HELO Indonesia/ HELO Malaysia Nov 2020 – Feb 2021 Used TCS apps to moderate content from the HELO social media platform for contents from Indonesia and Malaysia Used OPUS to refer to policies to assist in moderating the content given in the TCS app Used the Rock User Appeal apps to do the appeals for the content that have been wrongly tagged Used Microsoft Excel to discuss with QAs in regards to appeals of wrongly tagged contents Utilized the LARK Messaging System to reach out to team members and oversea clients Non-Language South East Asia (NL SEA), Content Moderator June 2020 – Oct 2020 Used the TCS apps to moderate the queues from the SEA region Used the Official Policy Update System (OPUS) to refer to policies to assist in moderating the contents given in the TCS apps Used the Rock User Appeal apps to do the appeals for the content that have been tagged wrongly Used Microsoft Excel to discuss with overseas Quality Analysts (QA) in regards to appeals of wrongly tagged contents Utilized the LARK Messaging System to reach out to team members and also oversea clients. Concentrix Sdn Bhd, Kuala Lumpur, Malaysia Jan 2018-May 2020 Quality Analysts Analyzed team quality to ensure that quality is kept to the highest percentage Utilized Microsoft Excel to keep track of common errors done by moderators to ensure that the whole team is aligned with regards to policy updates Used Microsoft PowerPoints to share with the team members new policy updates so that it would be easier for team members to understand policy update Content Moderator, Videos (Global and Malay queue) Moderated contents to ensure that the materials are suitable for the YouTube platform using a specified tool called Content Review Tool (CRT) Used the Youtube Knowledge Based (YTKB) page to refer to policies to assist in moderating the contents in the YouTube platform Attended calibrations with overseas clients to discuss policy related matter to ensure alignment with team members. English Tutor April 2015 - Dec 2017 Standard 5 till Form 5 Students Proficient in teaching grammar, writing, reading comprehension, literature, and vocabulary Expertise in preparing students for standardized tests and exams Effective classroom management with a focus on creating an inclusive, respectful environment Experience with differentiated instruction to accommodate diverse learning styles English Teacher June 2013 - March 2015 Sekolah Menengah Islam Hira' (SMIH) Proficient in teaching grammar, writing, reading comprehension, literature, and vocabulary Expertise in preparing students for standardized tests and exams Effective classroom management with a focus on creating an inclusive, respectful environment Experience with differentiated instruction to accommodate diverse learning styles English Teacher June 2012 - May 2013 Integrated Islamic School Shah Alam (IISSA) Proficient in teaching grammar, writing, reading comprehension, literature, and vocabulary Expertise in preparing students for standardized tests and exams Effective classroom management with a focus on creating an inclusive, respectful environment Experience with differentiated instruction to accommodate diverse learning styles TRAININGS Policy training for Non-Language Sri Lanka queue The training was conducted by a trainer from Sri Lanka to give moderators understanding of the policy for the queue. Mac 2021 Policy training for HELO MY queue The training was conducted by a trainer to give policy understanding of the HELO MY queue to the moderators Nov 2020 Policy training for Non-Language South East Asia queue The training was conducted by a trainer to give policy understanding of the Non-Language South East Asia queue to the moderators June 2020 EDUCATION & CERTIFICATIONS Bachelor of English studies Open University Malaysia, Petaling Jaya, Malaysia CGPA: 3.20 EXTRACURRICULAR ACTIVITIES English Emcee, Hari Anugerah Kecemerlangan Sekolah Menengah Islam HIra’ Head teacher of sports contingent Diploma in English for Professional Communication Infrastructure University Kuala Lumpur, Kajang, Malaysia CGPA: 3.49 EMPLOYMENT ACHIEVEMENTS Improved personal quality from getting below 70% of quality to over 85% of quality Scored A in monthly KPI for 2 months straight Received yearly bonus for outstanding performance Best Employee Award LANGUAGES English Full Professional Proficiency Malay Professional Working Proficiency Arabic Beginner References are available on request.