MUHAMMAD SHOAIB REHMAN
Experienced Customer Service Representative
E +92 - -q LinkedIn/Portfolio
e Rawalpindi
SUMMARY
Enthusiastic
EXPERIENCE
Customer Service Representative
2009 - 2010
Mobilink
Bahawalpur
Company Description
• • Account officer & cashier
• Online bill payment (Mobilink g.s.m efics software)
• Finance executive handling e.f.i.c.s (electronic financial inventory control
system)
• Activation of new sales jazz & indigo
• Preparing the files of post-paid
• Generating the invoices of csr
• Accessories sales, CD tracking, jazz loading
• Preparing the daily request order for scratch cards, jazz, rep sims
• Complete daily and monthly reporting
Business Center Executive
Jazz
Date period
Location
• Account officer & cashier
• Online bill payment (Mobilink g.s.m efics software)
• Finance executive handling e.f.i.c.s (electronic financial inventory control system)
• • Activation of new sales jazz & indigo
• Preparing the files of post-paid
• Generating the invoices of csr
• Achieved Hands sets & 4G internet devices targets.
• Preparing the daily request order for scratch cards, jazz, rep sims
• Complete daily and monthly reporting
QA POC
2023
MindBridge Consulting
Islamabad
Quality of team Ncu
Answering queries of agents
Prepaid and Postpaid
OFM case handling
Filing reversions
Maintaining the quality benchmark
•
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EDUCATION
SSC
2002
Government Higher Secondary School Khurrianwala, Faisalabad,
Pakistan
HSSC
2004
Government College Faisalabad, Pakistan
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EDUCATION
BACHELORS OF ARTS
2008
Islamia University of Bahawalpur, Pakistan
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