Muhammad Rehman

Experienced professional with a strong background in customer service, business operations, and quality assurance across telecommunications and consulting sectors. At Mobilink, I excelled in providing tailored customer solutions and boosting satisfaction. At Jazz, I managed business center operations, streamlined processes, and fostered client relationships. As QA POC at Mindbridge Consulting, I ensured high-quality project deliverables, improved testing efficiency, and acted as the primary liaison between QA teams and stakeholders. My diverse expertise in communication, problem-solving, and process optimization enables me to consistently enhance client satisfaction and operational effectiveness.

Experience Highlights

Customer Service Representative | Mobilink

• Delivered excellent customer support by addressing inquiries, resolving issues, and providing tailored solutions, resulting in increased customer satisfaction and loyalty.
• Demonstrated empathy and active listening skills to understand customer needs and effectively manage diverse situations.
• Maintained up-to-date product knowledge and company policies to ensure accurate information delivery.
• Consistently met or exceeded performance targets, contributing to team goals and overall company success.

Business Center Executive | Jazz

• Managed daily operations at the business center, ensuring smooth customer interactions and efficient service delivery.
• Coordinated with multiple departments to streamline processes, improve service turnaround times, and enhance customer experience.
• Cultivated strong relationships with clients by providing personalized support and maintaining a professional demeanor.
• Assisted in training and mentoring new team members, fostering a collaborative and productive work environment.

QA Point of Contact (POC) | MindBridge Consulting

• Led quality assurance initiatives by monitoring project deliverables and ensuring compliance with client standards.
• Acted as the primary liaison between QA teams and stakeholders, facilitating clear communication and prompt issue resolution.
• Utilized analytical skills to identify process gaps and recommend improvements, contributing to higher quality outcomes.
• Developed and implemented QA best practices that improved testing efficiency and accuracy across projects.