Muhammad Nouman Saleem

MUHAMMAD NOUMAN SALEEM Customer Support Agent- PROFILE INFO Experienced Customer Service Associate with a background in both product and service industries, including ecommerce. Skilled in managing high volumes of customer interactions via email, chat, and phone while maintaining strong satisfaction scores. Proficient in tools like Zendesk, Gorgias, and Shopify, with a proven ability to adapt to different brand voices and deliver efficient, empathetic support. - EDUCATION 2024 Present Bachelors of Law Bahria University Studying Law at one of the most prestigious institutions of Pakistan. - F.Sc (Pre-Engineering) Military College Murree Graduated with A grade and participated and won in many regional and national level debate competitions. SKILLS Ability to work under pressure EXPERIENCE Strong communication skills Customer Support 2025 MS Office NOW Customer Support Agent Talent Pop, USA Delivered high-quality customer support via email, chat, and/or phone across multiple client brands in ecommerce and service industries. Utilised CRM and help desk platforms (e.g., Gorgias, Zendesk, Shopify) to manage support tickets and streamline communication. CRM Softwares LANGUAGES English (Fluent) Urdu (Fluent- Customer Support Agent SEO Company, USA Provided support to customers through calls, texts,Live chat and emails. Executed administrative tasks for the employer, like calendar management and data entry.