Muhammad Nouman Saleem

I am an experienced E-commerce Customer Support Specialist with a proven record of delivering exceptional service to U.S.-based clients across multiple industries. Over the past several years, I have developed a strong ability to handle high volumes of customer interactions with empathy, efficiency, and professionalism, consistently maintaining satisfaction scores above industry standards. My career journey reflects both adaptability and growth, as I have supported diverse brands while mastering a wide range of customer service tools.

Currently, I serve as a Customer Support Agent at TalentPop (USA), where I provide multi-channel support across email, live chat, and phone for e-commerce businesses. In this role, I utilize platforms such as Gorgias, Zendesk, Shopify, Amazon Seller Central, and ShipStation to resolve complex inquiries related to orders, shipping, returns, and product information. By balancing efficiency with a customer-first approach, I have maintained a 97% satisfaction rate while managing daily ticket volumes that often exceed 50 interactions. My ability to adapt to different brand voices and workflows has allowed me to seamlessly represent multiple companies while ensuring consistent service quality.

Previously, I worked as a Customer Support Agent for SEO Company OC (USA), where I managed inbound communications through calls, texts, live chat, and email. Beyond direct customer service, I also took on administrative responsibilities, including calendar management, data entry, and report preparation. These tasks sharpened my organizational skills and gave me valuable experience in supporting both customer-facing and internal operations.

I take pride in my ability to remain calm under pressure, think critically, and communicate clearly, whether resolving escalated issues or assisting first-time customers. My strong communication skills—both written and verbal—are supported by my fluency in English and Urdu, allowing me to connect with diverse audiences.

In addition to my professional experience, I am pursuing a Bachelor of Law at Bahria University, a path that has enhanced my analytical skills, attention to detail, and ability to understand and apply structured processes—qualities that further strengthen my approach to customer service.

Looking ahead, I am eager to continue supporting global e-commerce brands in building meaningful customer relationships. With a solid foundation in CRM platforms, order management systems, and remote collaboration tools, I am confident in my ability to contribute to any fast-paced, customer-centric team while maintaining the highest standards of professionalism and care.