Muhammad Mujtaba Ali

Customer Support Specialist

Systems Limited | August 2018-Sepetmber 2020

As a Customer Support Specialist, I delivered exceptional non-voice customer support across email, chat, and social media channels. My role involved resolving customer inquiries with accuracy and empathy, leading to consistently high satisfaction ratings. I efficiently utilized CRM tools to manage customer interactions, streamline communication, and enhance the overall service experience.

Brand Approval Manager – E-Commerce

Oplox Tech Pvt Ltd. | March 2021- August 2022

In my role as Brand Approval Manager for an e-commerce platform, I was responsible for overseeing the brand approval process. I ensured all brands met company standards and compliance requirements, collaborating closely with cross-functional teams to expedite approval workflows. My efforts in monitoring brand performance and providing actionable insights contributed to the continuous improvement of the brand approval process, enhancing overall operational efficiency.

Team Lead – Sales Department

Nexa Solutions Pvt Ltd. | October 2022 – July 2024

As Team Lead in the Sales Department, I led a team to consistently exceed sales targets by developing and implementing strategic sales initiatives. I provided mentorship and coaching to team members, fostering a high-performance culture that drove revenue growth. My responsibilities also included conducting performance reviews and identifying opportunities for skill development, which contributed to the team’s success and professional growth.