Muhammad Mailao

MUHAMMAD MAILAO GENERAL APPLICATION PROFILE Workshop Medical VA Billing 102 Under Coach Liz Mallari CONTACT I am experienced health insurance representative with background in insurance verification, claims reprocess, claims appeal, and pre auth. I am skilled in EMR in hospital set-up for 5 years. Currently working as discharge outbound in healthcare account. --SKILLS EXPERIENCE EMR Healthcare Executive at Omega Healthcare Claims - I am a highly organized and detail-oriented professional with excellent communication skills, making me well-suited for engaging with patients and ensuring a positive experience. My ability to connect with patients over the phone allows me to verify their satisfaction with ER and inpatient services while demonstrating empathy and professionalism. In addition to patient interactions, I excel in administrative tasks, such as tracking teammate productivity and maintaining organized records using Excel. My analytical mindset enables me to identify trends in patient feedback, contributing to continuous improvement in patient care and operational efficiency. Overall, my combination of strong interpersonal skills, attention to detail, and problem-solving abilities makes me a valuable asset to any team focused on patient experience and satisfaction. Eligibility verification Benefits Customer Service Inbound/Outbound EDUCATION Bellows College 20XX-20YY BA in Communications AMA Computer College- BS Computer College (Undergrad) Customer Service Advocate at Sagility- I am a dedicated and customer-focused professional who excels in maintaining a positive, empathetic, and professional attitude in all interactions. I am committed to responding promptly to customer inquiries and effectively communicating through various channels to ensure a seamless experience. My ability to acknowledge and resolve customer complaints demonstrates my problemsolving skills and commitment to customer satisfaction. Additionally, I possess in-depth knowledge of our products, allowing me to answer questions accurately and confidently. My experience includes pre-authorization verification, conducting outbound calls to providers and billing offices to dispute claims, and assisting members with issues related to their Health Savings debit card. Furthermore, I adhere strictly to HIPAA compliance regulations, ensuring the confidentiality and security of sensitive information. My combination of strong communication, problem-solving abilities, and attention to compliance makes me a valuable asset to any team focused on delivering exceptional customer service. Pharmacy Assistant at Mercy Pharmacy- I am a detail-oriented and responsible professional with a strong commitment to accuracy and efficiency in pharmaceutical operations. Under the supervision of a licensed pharmacist, I actively participate in pharmacy inventories to ensure proper stock management. I am experienced in refilling medications while adhering to the First to Expire, First Out (FEFO) principle, ensuring medication safety and minimizing waste. Additionally, I assist in dispensing medications to customers while maintaining compliance with all regulations and guidelines. My dedication to precision, customer service, and adherence to pharmacy protocols makes me a valuable asset in supporting both pharmacists and patients. Medical Records Porter at Najran Armed Forces Hospital- I am a highly organized and detail-oriented professional with strong administrative and communication skills, ensuring smooth and efficient hospital operations. My responsibilities include arranging and maintaining patient records, attending phone calls at the reception, and accurately reporting the daily census. I efficiently manage patient files by sending them to the designated clinics and departments, collecting them after clinic hours, and tracking them as needed by authorized personnel. Proficient in using the OASIS system, I navigate patient file statuses and ensure proper documentation. Additionally, I assist in typing letters for hospital or personal purposes, inserting doctors' reports into files, and scanning and saving important patient documents in the system. My commitment to accuracy, confidentiality, and efficiency makes me a valuable asset to any healthcare administrative team.