Muhammad Ishtiaq Khan

MUHAMMAD ISHTIAQ KHAN Email:-LinkedIn: https://www.linkedin.com/in/muhammadishtiaqkhan/ Cell #- Country: Pakistan Key Profile Highlights: • • • • • • • • • • • • • • • • Presidential Innovation Excellence Award-2019 Winner Youngest Professional leading a team, which won 3 Presidential Business Excellence Awards for consecutive 3 years (2017,2018,2019) Top Assistant Business Manager for consecutive 2 Years (2018/2019) Lead and managed Business Operation team of 25+ employees for Three & half years to provide quality services to 10K+ Customers and achieved the milestone of 26+ Million (in PKR) revenue per month. Successfully completed several Network transformation and rehabilitation projects of Worth more than 400+ Millions (in PKR). Achieved 10% increase in Customer retention and 15% increase in Revenue MTTR & MTTP decreased by 40% & 35% respectively Customer Experience improved by 20% Data Rate-Wise Customer Analysis and Upgradation and achieved 15% increase in revenue Analysis and Updating More than 16000 customers’ data & Network data within 2 months Zonal Team Lead to execute Know Your Customers Project and Corrected 35% Customers data within 3-months Successfully deployed 2 Digitalization tools for Internal Audit Department Working remotely since Feb-2020 (11 months Remote work experience) Certified Digital Trainer and Learning Partner with PTCL Training & Development department and trained 500+ Employees As a LinkedIn Growth Coach at Startovation consulted 150+ Students, Fresh Graduates, Professionals, Entrepreneurs & Freelancers PTCL Razakar (A Volunteer Force of PTCL) – Actively involved in 10 Volunteer initiatives. Skills • Soft Skills: Leadership and Team Management, Creativity & Innovation, Employee Engagement, Training, Sales, Customer Experience, Business Operations, Digital Transformation, Self-starter, Problem solving, Customer management, Entrepreneurial mindset • Hard Skills: Data Analysis & Reporting, Excel Dashboards, Microsoft Office, CRM, Microstrategy, Business Intelligence Applications, Python, SQL, Tableau, Zoom, MS Teams, Google Meet. PROFESSIONAL EXPERIENCE PTCL Group Manager (Audit-Digitalization) Jul 2020 – Till Now Responsible for overall Digital Transformation initiatives of the Internal Audit functions. Working remotely since July-2020. Key Initiatives/Achievements: ✓ Developed Fleetia (Fleet Management System) to manage the 1985 vehicles and fueling resources. ✓ Deployed Digital Store System to manage store inventory of 1150 stores across the country. ✓ Initiated and successfully managed Continuous Auditing – Ideas Carnival Virtual event - Where 20 ideas were pitched and 3 were selected for implementation. ✓ Leading Customer360 project to map whole customer journey on One Click. It will cover 1.5 Million Customers. ✓ Leading Intelligent Project Monitor project to find RCA of any project failure. It will cover all projects in 1036 places across the country ✓ Leading Digital Grit - A Digital Learning initiative to upskill 54 employees of Internal Audit Team and providing 135 courses/learning paths. PTCL Group Assistant Business Manager Dec 2016 – Jul 2020 ➢ Based in Peshawar, Responsible for Business Operations, Sales and Technical Operations ➢ Basic KPIs are: Sales, Service Provisioning, Customer Retention, Customer Care, Fault Rectification, Network Rehabilitation, Quality Assurance. Key Initiatives/Achievements: ➢ Sales/Revenue Increase Initiatives: ✓ The Knock Approach: Utilizing digital Channels & Personal Network to increase Sales and achieved 150% of assigned target. ✓ PTCL TezRaftar: 15% Increase in Net-Revenue & 80% Customers migrated to high data rates ✓ Tez Modem: 33% of total ADSL Subscribers were converted to VDSL Services within 4 months ✓ Apna Cable TV: 25% Increase in IPTV Customers and achieved 15% IPTV Net-Revenue Increase ➢ Customer Experience Initiatives: ✓ Win Hayatabad: Retain 10% of Churned Customers in 3 Months ✓ Happy Hayatabad: MTTR decreased to 18 Hrs. and MTTP decreased to 22 Hrs. ✓ Thanks Hayatabad: Identified Loyal Customers. Visited 50 Customers within 2 Months. EDUCATION ✓ Bachelors of Science - Electrical Engineering (Communications) – -) UET Peshawar, KPK • CGPA: 3.55 out of 4.0 ✓ Intermediate Pre-Engineering, BISE Bannu - -) ✓ Matriculation Science, BISE Bannu – -) COURSES & CERTIFICATIONS ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Digital Training Warrior by Ideas Management Consultants Harvard Manage Mentor (HMM) Certified / PTCL SkillSoft Certified Open Source Leader 2018: Commonwealth100 - The Open Source Leadership Awarded Certificate of Appreciation for participation in PTCL Ideas Olympiad 2017 Become a Data Scientist Course from LinkedIn Learning Digital Transformation Course from LinkedIn Learning Leading with Innovation Course from LinkedIn Learning Learn Statistics with Python Course from Codecademy Learn Statistics with NumPy Course from Codecademy Learn Data Analysis with Pandas Course from Codecademy HOBBIES & INTERESTS ✓ YouTuber: Grow with Ishtiaq Khan YouTube Channel ✓ Exercise ✓ Book Reading