Muhammad Ishtiaq Khan

Muhammad Ishtiaq Khan is a Presidential Innovation Excellence award winner Young Telecom Professional, Certified Digital Trainer and Founder of Startovation (LinkedIn Growth Consultancy for Youth).

He is an Electrical Engineer with an impressive experience in the field of Business Operations, Sales, Customer Experience, Technical Operations and Digital Transformation.

Ishtiaq Khan is a Young Professional with a surprising Career trajectory.

Starting his career in the Business Operations field, He is currently working as Manager (Audit-Digitalization) to drive Internal Audit through Digital Transformation journey.

You will always find him:

• Leading his team/initiatives with Innovative and Entrepreneurial approach.

• Engaged to find new ways of doing things to find how it can be done in a better way to improve productivity and efficiency.

• Connecting the dots to provide innovative and out of box solutions

Key Profile Highlights:

• Youngest Professional leading a team, which won 3 Presidential Business Excellence Awards for consecutive 3 years (2017,2018,2019)
• Top Assistant Business Manager for consecutive 2 Years (2018/2019)
• Lead and managed Business Operation team of 25+ employees for Three & half years to provide quality services to 10K+ Customers and achieved the milestone of 26+ Million (in PKR) revenue per month.
• Successfully completed several Network transformation and rehabilitation projects of Worth more than 400+ Millions (in PKR).
• Achieved 10% increase in Customer retention and 15% increase in Revenue
• MTTR & MTTP decreased by 40% & 35% respectively
• Customer Experience improved by 20%
• Data Rate-Wise Customer Analysis and Upgradation and achieved 15% increase in revenue
• Analysis and Updating More than 16000 customers’ data & Network data within 2 months
• Zonal Team Lead to execute Know Your Customers Project and Corrected 35% Customers data within 3-months
• Successfully deployed 2 Digitalization tools for Internal Audit Department
• Working remotely since Feb-2020 (11 months Remote work experience)
• Certified Digital Trainer and Learning Partner with PTCL Training & Development department and trained 500+ Employees
• As a LinkedIn Growth Coach at Startovation consulted 150+ Students, Fresh Graduates, Professionals, Entrepreneurs & Freelancers
• PTCL Razakar (A Volunteer Force of PTCL) – Actively involved in 10 Volunteer initiatives.