Muhammad Imran Qureshi-
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linkedin.com/in/muhammad-imranqureshi-4a3397a
Summary
I am currently working as Manager IT Services in PTML (Ufone). I am a value-driven and seasoned IT
Professional with over 17 years of experience in the IT Sector; a deep understanding of technology with a
focus on delivering business solutions.
I am ITIL Foundation certified and have a proven track record of implementing ITIL best practices in the
organization.
I am interested in seeking managerial assignments in the field of IT that would facilitate the maximum utilization
and application of my broad skills and expertise in making a positive difference to the organization
Experience
Manager IT (Reported to Senior Manager)
Jan 2014- Present
Ufone
I had joined this organization in 2006 as Executive IT and later got promoted to Senior Executive in 2007, in 2010
I was promoted to Assistant Manager in the same organization.
Keeping in view my dedication, commitment, and enthusiasm towards work, management had decided to
promote me as Manager IT in 2014.
Being Manager IT, the following are my key deliverable
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Spearheading team of IT Services and Service Desk on daily IT Operations
Collaborating with Business and Technology Groups to identify best methods for implementing
new IT Services
Involved in the formulation of Best Practices (ITIL) and incorporating them in ITSM tools
Handling Incident, Request, and Change Management Process
Managing Continuous Service Improvement cycle
Involved in the budgeting of the Services department
Coordination with Internal auditors for quarterly Audit cycles
Liaison with procurement department for the purchase of IT equipment
Managing IT warehousing and IT equipment lifecycle
Design RFP, RFQ, and TECs for procurement of IT equipment
Defining KPIs and Service Level Agreements with other business units
Support Specialist IT (Reported to Manager)
LMKR
Key Deliverable
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Responsible for managing the server based on Microsoft and Linux
Monitored day-to-day Network Operations of Local and Wide Area Network
Involved in troubleshooting of
Windows and Linux based O/S
LAN (600 Nodes) connectivity
Configured Virtual Office Suite Lotus Notes installation
Mar 2005 - Sep 2006
1 year 7 months
Corporate Support Engineer (Reported to Manager)
Cyber Internet Services
Jan 2003 - Feb 2005
2 years 2 months
Key Deliverable
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Oversee day-to-day Network Operations
Accountable for the installation of network devices at the client end
Developed various wired and wireless links at different locations
Managed the documentation of the department
Education
Preston University
Master of Science - MS, Information Technology
2003 - 2005
MS-IT
Preston University
Bachelor of Science - BS, Information Technology
BS-IT
Skills
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IT Operations
IT Service Management
IT Service Delivery
ITIL Process Implementation
Incident Management
Request Management
Service Catalogue Management
Customer Service
Service Desk
Problem-Solving
Procurement
IT Budgeting
RFP/ RFQ Design
Certifications
ITIL V3 Foundation • EXIN
Mar 2011
Executive Development Program • Lahore University of Management Sciences - (LUMS)
Mar 2010
HP Service Manager Essentials • Ingram Micro - Singapore
Dec 2009
HP Service Manager Advance 7.1 • Ingram Micro - Singapore
Dec 2009
Microsoft Windows Server2003 Active Directory Infrastructure • Kalsoft - Pakistan
2000 - 2002
May 2008
Microsoft Exchange Server2003 • Kalsoft - Pakistan
May 2008
Project Management Professional Training • Business Essentials - Pakistan
Aug 2008
Developing Effective Service Level Agreements • Business Beam - Pakistan
Dec 2008
Personal Details
Date of Birth: 18th January 1981
Languages known: English and Urdu
References: Available upon interest
