Muhammad Hamza Farooqui

I am Muhammad Hamza Farooqui, an experienced and dedicated Service Advisor with over 9 years of expertise in the automotive industry, specializing in customer service, vehicle diagnostics, repair coordination, and insurance handling. My career journey has been shaped through my roles at renowned dealerships, including Toyota GT Motors (Indus Motors Corporation) and Royal Honda (Honda Atlas Cars Pakistan Ltd), where I have consistently delivered high-quality service and built strong client relationships.

Throughout my professional tenure, I have developed a deep understanding of vehicle service processes, from greeting and assisting customers to accurately diagnosing and translating technical issues into understandable terms. I excel in preparing service orders, estimating repair costs, entering and managing data in specialized dealership software, and ensuring timely and precise communication between customers, technicians, and insurance representatives.

I hold multiple certifications from Indus Motors Corporation, including Level 1 & Level 2 Service Advisor and Level 1 Estimator, reflecting my strong technical knowledge and commitment to professional growth. Additionally, my skills extend to Microsoft Office, graphic designing, and communication, enabling me to handle administrative, technical, and customer-facing tasks with efficiency.

With strong problem-solving abilities, excellent customer service skills, and a proven track record in managing service operations, I am passionate about delivering exceptional results and ensuring customer satisfaction. My fluency in Urdu and strong command of English allow me to communicate effectively with a diverse range of clients and colleagues.

I am currently pursuing a Bachelor of Arts degree from AIOU Islamabad, further enhancing my knowledge and professional capabilities. My aim is to continue growing in the automotive service industry, taking on leadership roles, and contributing to the success of the organization I work with.