Muhammad Hammad Iqbal

MUHAMMAD HAMMAD IQBAL Customer Support Specialist-www.linkedin.com/in/hammad- - ABOUT ME I am a motivated Customer Support Specialist with strong communication and problem-solving skills. I am comfortable using email, live chat, and CRM tools to help customers and ensure a positive experience. I am a quick learner and committed to providing friendly and reliable support. EDUCATION AND TRAINING Bachelor of Civil Engineering National University of Sciences and Technology (NUST) [10/2020 – 05/2024] City: Islamabad | Country: Pakistan | Final Grade: 3.68/4.00 WORK EXPERIENCE Remote Math Tutor Photomath [12/2021 – 01/2025] Location: Remote • • • • Solved over 5,000 math problems and reviewed 25,000+ solutions, maintaining an accuracy rate of 98%. Used LaTeX and digital tools to create clean, professional solutions for a global student audience. Explained complex concepts in a clear and understandable way. Consistently delivered high-quality work in a remote environment. Graduate Trainee Capital Development Authority [10/2024 – 04/2025] Location: Islamabad, Pakistan • • Represented the client on different civil projects, monitored progress, and ensured quality standards. Took part in meetings and teamwork, improving communication and decision-making skills. Engineer Intern National Engineering Services Pakistan [07/2023 –08/2023] Location: Lahore, Pakistan • • Collaborated with senior engineers and cross-functional teams to track project progress and quality assurance. Gained strong communication and problem-solving skills through project discussions, enhancing team efficiency. Engineer Intern Engineering Services and Architectural Consultants [07/2022 –08/2022] Location: Lahore, Pakistan • • Assisted in project management tasks, including documentation and status reporting, which improved operational processes. Learned how to work in a team and solve problems under deadlines. PUBLICATIONS • • Road Layer Detection and Volume Calculation Using UAV Technologies and Artificial Intelligence. https://doi.org/10.1088/-/adaca9 Applications of UAVs and AI in Civil Engineering: A Systematic Review of Current Uses and Future Directions in Road Construction. https://doi.org/-/4046 LANGUAGE SKILLS • English (IELTS-Band Score 8) • Urdu (Fluent) SKILLS Communicate Effectively, Microsoft Office, Customer Support, Client Relationship Management, Interpersonal Skills, Client Relationship Management, CRM Tools PROJECTS Web Application Developed a user-friendly web application with Flask, integrating an image detection model for efficient and accessible use. Engineering Survey Conducted a comprehensive 17-day engineering survey in Abbottabad, yielding detailed reports with valuable insights. AWARDS AND HONORS Discipline Committee Member, 2024 Contributed to creating a positive learning environment and maintaining discipline on campus. Vice President of Sports Society, 2023 Promoted physical fitness and student engagement by organizing and overseeing various sports events. VOLUNTEERING Free Stationery Program for Underprivileged Students Distributed stationery items to 50+ underprivileged students, supporting their educational needs. Blood Donation Volunteer - Thalassemia Patient Support Donated blood at the campus blood drive- specifically to support thalassemia patients.