Muhammad Asif Rayan

EXECUTIVE & VIRTUAL ASSISTANT | OPERATIONS MANAGEMENT PROFILE MUHAMMAD ASIF RAYAN EDUCATION Virtual University Associate of Science: Operations Management Expected in 2025 Govt. Degree Boys College Adamjee Intermediate Certificate: Pre-Engineering 2018 Usman Public School Matriculation: Computer Science 2015 SKILLS Customer Relationship Management (CRM) Decision-Making Tech-savvy with hands-on experience in emerging technologies, passionate about continuous improvement. Skilled at identifying opportunities for technological enhancements and implementing effective solutions. Focused on successful team building, cost-cutting, and operational improvements. Proactive and goal-oriented with excellent time management skills. Known for reliability, adaptability, and swift capacity to learn and apply new skills. Committed to driving team success and contributing to organizational growth. EXPERIENCE Galaxon Jan 2023 - Current Operations Manager Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them. Led hiring, onboarding, and training of new hires to fulfill business requirements. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent longterm habits. Scheduled employees for shifts, taking into account customer traffic and employee strengths. Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly. Reduced turnaround time for project completion through effective resource allocation and team management. Project Management Public Relations Problem-Solving Performance Monitoring Research Strategic Planning Tech Support Work Flow Planning Interpersonal Communication JakofalltradesGlobal Ltd Mar 2024 - Jan 2025 Web Manager Designed and developed the company website Wish2save.com to support business goals. Implemented user-friendly navigation, responsive design, and SEO best practices. Collaborated with stakeholders to ensure brand alignment and smooth functionality. Managed website updates, troubleshooting, and performance optimization. SOFTWARES PARiM Mar 2022 - Jan 2023 Operations Supervisor Email and chat support via ticketing system. Daily scheduling of sites and managing blowouts/replacements. Project, task, and events management. Identify Client/Officer needs, clarify information, research every issue, and provide solutions and/or alternatives. Meet personal/team qualitative and quantitative targets. Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks. Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team. Timegate Zendesk Hubspot Teamgate MS-Office Canva Salesforce Arduino Proteus Python OSTicket MS Teams Gulzar Sons Team Viewer May 2019 - Oct 2021 I.T Support AWS Tableau Matlab PowerBI Quickbooks SAS Xero LANGUAGE English Proficient Urdu Native Arabic Beginner German Beginner Chinese Intermediate (Mandarin) Guardian FM Complete level support & Remote desktop support. System maintenance, assembling, installation & troubleshooting (computer hardware). Microsoft Office (Word / Excel / PowerPoint/Outlook). Support endpoint security standards (antivirus/firewall /patching/mass360 authentication). Reduced IT support costs by providing ongoing technical assistance. Developed strong relationships with internal departments such as HR and IT support teams, improving operational efficiency. EXTRA-CURRICULAR Participated in the Robotics Exhibition held in the Expo Center. Acting in a theater play, collaborated with NAPA. Former member / Volunteer at IEEE. Writing content for websites and blogs. Managing E-commerce stores on eBay, Walmart, TikTok and On buy.