MUHAMMAD AMMAR AZZAH
MAISAN
www.linkedin.com/in/muhammad-ammar-a-2227b3286
Professional Summary
Public Relations student experienced in communication, digital coordination, and customer
relations. Skilled in managing tasks independently, maintaining accurate records, and
delivering clear, empathetic communication. Adept at using digital tools and committed to
supporting organizational goals through effective public communication and problemsolving.
Skills
Hard Skills
CRM Tools (edX-IIMB)
Microsoft Office Suite & Google Workspace Certified
Remote Work & Digital Tools Familiarity (Zendesk, Slack, etc)
Social Media Outreach
Data Entry & Invoice Tracking
Languages:Bahasa Indonesia (Native), English (Intermediate, Working proficiency)
Soft Skills
Internal & External Communication
Problem-Solving & Customer Needs Analysis
Administrative Accuracy & Task Prioritization
Team Collaboration & Adaptability
Presentation & Public Speaking (Certified by Galeria Potensi)
Time Management & Attention to Detail
Willingness to Learn & Take Feedback
Self-Motivation & Independence
Process Improvement Mindset
Time Zone Flexibility: Available for Pacific/Mountain working hours
Experience
Owner & Sales Operator – Homemade Gelato Business | University of Indonesia | Jan
2025 – Apr 2025
Produced and sold homemade gelato independently to fellow students
Achieved consistent daily sales for over one month (avg 40 cup/day) with 20% returning
customers
Managed invoices, tracked daily revenue, and adjusted budget for operations independently
Responded to customer feedback and adapted product variations accordingly
Gained hands-on experience in customer behavior and practical sales strategies
Public Relations Department Specialist | Ikatan Keluarga Asia Barat (IKABA) –
University of Indonesia | Jan 2025 – Present
Coordinated with internal departments and external contacts to maintain smooth project
workflows
Created internal FAQ and process guidance to streamline communication within the team
Provided support in organizing digital campaigns and scheduling communication tasks
Assisted in preparing internal documentation and reports for campaign tracking
Responded to team inquiries and escalated communication-related issues to senior leads
Education
University of Indonesia – 2024–Present
Bachelor in Arabic Literature (In Progress), Expected graduation 2028
Career Objective
To become a Public Relations professional capable of handling complex communication
challenges and representing organizations with integrity, empathy, and strategy. I aim to
develop strong expertise in managing public perception, resolving crises, and creating
impactful narratives that strengthen trust between brands and their audiences.
