Muhammad Ammar Azzah Maisan

I am a detail-oriented and people-focused professional with combined expertise in Virtual Assistance and Public Relations, driven by a commitment to efficient communication, data accuracy, and exceptional client service. With a foundation in both administrative operations and public engagement, I specialize in creating smooth workflows, maintaining clear documentation, and ensuring positive relationships between teams, clients, and audiences.

As a Public Relations Specialist at Ikatan Keluarga Asia Barat (IKABA), University of Indonesia, I coordinate communications between internal departments and external contacts to keep projects organized and transparent. I create internal FAQs, process guides, and digital campaign reports that improve clarity and reduce miscommunication. My experience managing digital tasks, assisting campaign preparation, and responding to team inquiries has strengthened my ability to operate in fast-paced, collaborative, and remote environments.

Previously, as the Owner and Sales Operator of Homemade Gelato Business, I handled all aspects of business operations—from production and daily sales tracking to customer feedback and financial adjustments. Running a business taught me strong problem-solving, multitasking, and decision-making skills. I learned to maintain customer satisfaction, adapt quickly to challenges, and build consistent performance even under pressure.

My technical skills include proficiency with Google Workspace, Microsoft Office, CRM tools, Slack, and Trello, alongside solid experience in data entry, invoice tracking, and task organization. I am bilingual in Indonesian and English (intermediate–working proficiency) and available to align with Pacific/Mountain time zones, which allows me to collaborate seamlessly with international teams.

I am highly motivated to contribute to a global organization as a Virtual Assistant, PR Coordinator, or Remote Operations Specialist, where I can apply my skills in communication, organization, and customer relations. My focus is on helping businesses improve efficiency, maintain professional communication, and deliver consistent results.

Above all, I bring a strong sense of reliability, adaptability, and empathy to every task. Whether managing schedules, organizing information, or communicating with diverse stakeholders, I aim to make every process smoother and more human-centered. My goal is to grow within a dynamic remote team that values trust, clear communication, and long-term collaboration.