Muditha Karunarathna

Muditha Karunarathna Personal details Muditha Karunarathna- linkedin.com/in/mudithakarunarathna-a Skills Data Operations Management Data Quality Improvement Data Workflow Streamlining Operational Efficiency Quality Checks Implementation Regulatory Compliance Salesforce SFDC Data Validation Data Processing Data Integration Data Metrics Monitoring Corrective Actions Implementation Tariff Management Tariff Data Processing Management Information Systems (MIS) Standard Operating Procedures (SOPs) Capacity Planning Team Leadership Onboarding/Offboarding Customers Profile I have extensive experience as a Manager in Data Operations. I specialize in Data Operations Management, focusing on enhancing Operational Efficiency and executing Data Quality Improvement initiatives. My expertise includes streamlining data workflows to optimize processes and ensure compliance with industry standards. I am adept at leading teams to achieve high performance and reliability, effectively managing resources, and implementing corrective actions to maintain top-tier data quality. My approach is driven by a commitment to excellence and continuous improvement. Experience Manager Managed Services Data Ops Apr 2021 - Dec 2024 Kaleris Kaleris is a leading logistics software solutions provider based in the U.S., specializing in rail shipment tracking with a customer base of over 150 clients. The main application processes data from multiple sources, presenting ongoing challenges related to data cost and quality. Enhanced data quality by 16% through strategic data management improvements. Reduced data costs by 9% by optimizing data sources and processing efficiencies. Managed the data team and oversaw data operations, including handling Salesforce SFDC cases to ensure efficient and accurate data processing. Manager data support Jan 2019 - Apr 2021 Wabtec Corporation Wabtec Corporation is a leading global provider of advanced technology and services for the freight and transit rail industries. With a strong focus on safety, e ciency, and sustainability, Wabtec o ers innovative solutions in locomotive manufacturing, digital rail technologies, and critical components for rail operations. Monitored and resolved data discrepancies across sources, improving overall data quality and reliability. Managed the deployment of automation tools to streamline data ingestion and reduce manual intervention. Manager data support Aug 2015 - Apr 2019 GE Transportation GE Transportation is a global leader in rail technology and solutions, specializing in the design and manufacturing of locomotives, railway signaling, and digital solutions for the transportation industry. Known for innovation and sustainability, GE Transportation has played a pivotal role in advancing the e ciency and performance of rail networks worldwide. Oversaw the end-to-end data operations for a comprehensive tariff management application, ensuring accurate and timely updates across all rail carriers. Managed the ingestion, validation, and processing of complex tariff data from multiple carriers to maintain regulatory compliance and operational accuracy. Streamlined data workflows to integrate tariff updates seamlessly into the application, reducing processing time and minimizing errors. Monitored data quality metrics and implemented corrective actions to ensure consistency and reliability of tariff information. Team Lead - Data support Jan 2012 - Jan 2015 ShipXpress Inc ShipXpress Inc. was a leading provider of cloud-based software solutions for the logistics and transportation industry, specializing in rail and commodities shipping. Its innovative platforms enabled companies to manage their supply chain operations e ciently, with a focus on real-time data, collaboration, and cost optimization. • Led a team responsible for managing the tariff application for all U.S. rail carriers, ensuring accuracy and timely updates across the platform. • Coordinated cross-functional efforts to streamline data integration and processing workflows, enhancing operational efficiency. • Oversaw the resolution of escalated SFDC cases and tariff-related issues, ensuring swift and effective problem-solving. • Developed and enforced standard operating procedures (SOPs) to optimize team productivity and maintain data consistency. Data Analyst Nov 2010 - Aug 2012 Global Traffic Global Traffic is a leading telecommunications company specializing in providing advanced voice and data solutions to businesses worldwide. With a focus on innovative technologies and reliable connectivity, the company delivers highquality communication services tailored to meet the needs of its diverse clientele. • Analyzed and managed telecommunications tariffs from international carriers to ensure competitive pricing and operational efficiency. • Maintained and updated Least Cost Routing (LCR) tables and tariff files within the Digitalk gateway system for optimized call routing. • Performed regular front-end administrative tasks on the Digitalk platform, ensuring smooth system functionality and data integrity. • Automated the LCR table generation process using macros, significantly improving accuracy and reducing manual effort. • Developed and maintained Management Information Systems (MIS) to support the customer service team with accurate and timely data insights. Senior IT/Telecom Data Analyst Apr 2010 - Nov 2010 Abilita Abilita is a Canadian telecommunications consulting company specializing in optimizing communication systems and reducing telecom costs for businesses. With expertise in auditing, procurement, and management of telecom services, Abilita delivers tailored solutions to improve e ciency, streamline operations, and achieve signi cant cost savings for its clients. • Analyzed telecom expenses to identify cost-effective solutions and recommend optimal telecom strategies for clients. • Negotiated with Canadian telecom carriers to secure customized service packages tailored to clients' specific needs and requirements. MI Analyst Jun 2004 - Apr 2010 HSBC Data Processing Center The HSBC Data Processing Center in Sri Lanka is a key global hub for HSBC's technology and operations. It provides data processing, IT support, and business solutions across various banking functions, ensuring efficiency, accuracy, and compliance. The center plays a critical role in HSBC's global operations, supporting financial services with innovative technology and skilled data management capabilities. • Prepared comprehensive Management Information (MI) reports for the UK Business Intelligence team, the Bank of England, and HSBC senior management. These reports provided detailed insights into financial, operational, and sales data, delivered on a daily, weekly, and monthly basis to support informed decision- making. • Conducted quality checks on MI reports and data sources to ensure accuracy and consistency. • Produced a variety of MI reports tailored to the specific requirements of senior management, supporting informed decision-making. • Provided training to new staff, ensuring smooth onboarding and knowledge transfer of key processes and tools. • Led capacity planning and managed workload distribution to ensure team efficiency and timely report delivery. Education B.Sc. Degree in Information Technology followed up to diploma level SLIIT - Sri Lanka Institute of Information Technology Followed only two years Courses Analyzing and Visualizing Data with Excel edX, verified Certificate Data Science Orientation edX, verified Certificate Querying Data with Transact-SQL edX, verified Certificate Building Essential Leadership Skills GE Crotonville