Mubasher Shoukat

Mubasher Shoukat 📍 Legnaro (Italy) 📧-🌐 LinkedIn: https://www.linkedin.com/in/mubasher-shoukat-ba/ 🎯 Professional Summary Versatile and detail-oriented professional with experience in Virtual Assistance, Customer Service, and Administrative Support. Skilled in managing client communication, scheduling, reporting, and CRM tools to ensure smooth operations. Proven ability to handle customer inquiries with empathy, streamline workflows, and deliver accurate results. Seeking a role as Virtual Assistant, Administrative Support, or Customer Service Support to contribute strong organizational and problem-solving skills. 💼 Work Experience Social Media Manager – Next Level Sports Group [2024 – 2025] - Provided virtual consultancy and strategic planning for sports events - Handled correspondence and developed client presentations - Conducted competitor analysis and created reports Virtual Assistant – SOWEASY (UK Based Company) [2023 – 2024] - Managed administrative tasks including email handling, data entry, and document formatting - Scheduled appointments, managed calendars, and handled client communication - Prepared reports and performed online research to support team activities - Used Microsoft Office and Google Workspace tools efficiently Customer Service Support Assistant – Forest Brunch [2022 – 2023] - Handled customer inquiries via phone, email, and chat with professionalism and empathy. - Assisted with orders, accounts, and troubleshooting, ensuring timely resolutions. - Logged interactions in CRM systems and coordinated with teams for complex issues. 🎓 Education Master of Science in Biotechnology for Food Science Università degli Studi di Padova, Italy | Expected Graduation: 02/2026 Bachelor of Science in Biosciences COMSATS University, Islamabad, Pakistan | 2018 – 2022 # Key Skills • Virtual Assistance • Customer communication • CRM tools • Multitasking • Academic Writing & Proofreading • Microsoft Word, Excel, PowerPoint • Google Workspace • Research & Data Entry • Communication & Time Management • Client Relationship Management • Document Formatting & Editing # Languages English – Proficient