Mubasher Shoukat

I am a versatile and detail-oriented professional with solid experience in Virtual Assistance, Customer Service, and Administrative Support. Over the years, I have developed a proven ability to manage client communications, handle administrative operations, and deliver efficient, results-driven support to businesses across different industries. My goal is always to simplify workflows, increase productivity, and help clients focus on their core business by taking care of the daily operations with accuracy and reliability.

My experience as a Virtual Assistant has equipped me with a wide range of skills that are essential for supporting modern businesses. I have successfully managed calendars, scheduled appointments, organized meetings, and handled professional correspondence for international clients. I am highly skilled in using tools such as Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides, Gmail, Calendar) to manage tasks effectively. Additionally, I am familiar with CRM tools to maintain client relationships, track interactions, and ensure smooth operations.

During my time with SOWEASY (UK), I managed email communication, data entry, and document formatting while providing ongoing research and reporting support. This role helped me refine my multitasking, time management, and organizational skills, all while ensuring high accuracy in delivering tasks. In my role as Customer Service Support Assistant at Forest Brunch, I developed strong communication and problem-solving skills by handling customer inquiries across phone, email, and chat channels. I became adept at resolving issues quickly, logging interactions in CRM systems, and coordinating with team members to ensure customer satisfaction.

More recently, as a Social Media Manager with Next Level Sports Group, I gained experience in digital communication and consultancy, working on strategic planning for sports events, preparing presentations, and conducting competitor analysis. This opportunity expanded my adaptability and taught me how to manage diverse responsibilities while maintaining attention to detail.

My key strengths include virtual assistance, client communication, document preparation, research, scheduling, data management, and customer support. I take pride in being professional, reliable, and adaptable to different client needs. With excellent communication skills, the ability to multitask, and a proactive mindset, I thrive in fast-paced environments where efficiency and accuracy are essential.

I am now seeking opportunities to collaborate with clients and businesses that require dependable Virtual Assistance, Customer Service, or Administrative Support. My mission is to add value by taking responsibility for the tasks that matter, ensuring that clients can dedicate their time and energy to growing their businesses.