Mubarak Olayinka Dada

MUBARAK OLAYINKA DADA Abuja, Nigeria PROFILE SUMMARY Customer Success & Account Management Professional with 5+ years’ experience managing client portfolios worth ₦200M+, driving retention, adoption, revenue growth, and customer satisfaction. Skilled in building long-term relationships, onboarding clients, solving escalations, and aligning services with business goals. Proficient in CRM management, workflow optimization, and cross-functional leadership. Adept at mentoring teams and delivering measurable improvements in client health and account outcomes. Passionate about ensuring long-term client success and growth in remote-first environments. CORE COMPETENCIES • Customer Success & Account Management (Onboarding, Adoption, Retention, Renewals) • Client Relationship Management & Growth • CRM Management (HubSpot, Zoho, Salesforce) • Customer Engagement & Escalation Handling • Cross-Functional Collaboration • Data Analysis & Performance Dashboards (Google Sheets, Excel) • Workflow Optimization & Remote Collaboration (ClickUp, Asana, Trello, Notion, Slack, Loom, Zoom) • Team Coaching & Leadership PROFESSIONAL EXPERIENCE Customer Success & Account Manager (Territory Sales Manager) Chivita Hollandia International, Nigeria | Sept 2024 – Till Date • Managed a ₦100M+ monthly client portfolio, combining account growth strategies with customer success practices to ensure both revenue expansion and retention. • Onboarded three strategic partners, providing training and continuous support to ensure adoption and satisfaction. • Acted as the primary relationship manager for Golden Outlets and key accounts, proactively monitoring client health, resolving escalations, and preventing service gaps. • Designed and maintained performance dashboards to provide insights for both commercial decisions and customer success strategies. • Led virtual client meetings and onboarding sessions via Zoom/Google Meet, with Loom recordings for documentation and training. • Collaborated with cross-functional teams (finance, logistics, inventory) to resolve issues promptly and maintain high client satisfaction. Regional Customer Success Lead / Account Manager (City Head) Multipro Consumer Products Limited, Nigeria | Sep 2019 – Aug 2024 • Oversaw a portfolio worth ₦200M+ monthly across 3 states, blending account management (growth, renewals) with customer success (retention, support, client health). • Supervised and mentored a remote team of sales representatives, ensuring client engagement and consistent service delivery. • Implemented client performance tracking systems in Google Sheets, reducing reporting delays by 60% and enabling proactive engagement. • Conducted weekly client check-ins, aligned strategies, and reduced churn by addressing risks early. • Developed SOPs and training materials for client onboarding, account monitoring, and reporting, ensuring consistent adoption across teams. • Recognized for innovative customer-first strategies and early adoption of digital tools to improve account management and client success outcomes. EDUCATION B.A. Political Science Usmanu Danfodiyo University, Sokoto State, Nigeria | Dec 2018 KEY SKILLS • Customer Success & Account Management • Client Onboarding & Training • CRM & Database Management • Data Reporting & Dashboard Creation • Virtual Client Engagement & Escalation Handling • Workflow & Process Improvement • Team Mentorship & Coaching CERTIFICATIONS • In-Demand IT Skills Training Certificate – July 2025 – Digital Witch • Structured Call Training Certificate – March 2025 – Chivita Hollandia International • Distributor Management Training Certificate – March 2025 – Chivita Hollandia International REFERENCE Available upon request.