Mubarak Olayinka Dada

I am a Customer Success & Account Management Professional with over 5 years of experience helping businesses retain clients, drive adoption, and grow revenue.

In my career as a Territory Sales Manager and City Head, I managed portfolios worth ₦100M+, built long-term client relationships, and ensured customer success through onboarding, training, performance reviews, and escalations handling. I combine customer success practices with account growth strategies to deliver real results.

I am skilled in:

• Customer Success & Account Management (adoption, retention, renewals)
• CRM Tools: HubSpot, Zoho, Salesforce (basics), Zendesk
• Client Engagement: Email, WhatsApp, Virtual Meetings (Zoom, Slack, Loom)
• Project & Task Management: Asana, Trello, ClickUp, Notion, Toggl
• Reporting & Analytics: Google Sheets, Excel dashboards

I help clients achieve:

✔️ Stronger customer relationships

✔️ Increased retention & reduced churn

✔️ Efficient CRM workflows & reporting

✔️ Scalable support & account management

If you need a customer success partner who ensures your clients stay engaged, satisfied, and loyal while driving growth — let’s work together.