Mubarak Olayinka Dada

Versatile, strategic and results-driven Customer Success & Account Management Professional with over 5 years of experience managing high-value client portfolios. Expert in driving customer retention, adoption, revenue growth, and lead generation through proactive engagement, process optimization, and data-driven decision-making. Skilled in prospecting, building trust-based relationships, resolving escalations, and delivering exceptional client experiences. Adept at leading remote teams, improving workflows, and leveraging CRM tools to ensure long-term customer satisfaction and business expansion.

CORE COMPETENCIES

Customer Success & Account Management

• Client Onboarding, Adoption & Retention

• Portfolio Growth & Relationship Management

• Customer Lifetime Value Optimization

• Renewals, Upselling & Health Monitoring

• Empathy-Driven Customer Engagement

Sales & Client Retention

• Lead Generation & Prospecting

• Cold Calling & Appointment Setting

• Performance Tracking & Sales Reporting

• Sales Pipeline & Revenue Expansion

Revenue Growth & Process Optimization

• Account Expansion & Forecasting

• Process Automation & Workflow Improvement

• CX Enhancement & Escalation Resolution

• Cross-Team Collaboration & Insights

Operational & Professional Skills

• Documentation & Record Management

• Conflict Resolution & Negotiation

• Team Coaching & Performance Mentorship

• Time Management & Prioritization

• Adaptability in Fast-Paced Environments

TOOLS & PLATFORMS

• CRM and Helpdesk Systems: Hubspot, Zoho CRM

• Lead Generation and Outreach: Lemlist, Apollo

• Project and Task Management: Trello, Asana

• Document Control: Docs, Sheets, Word, Excel

• Automation and Integration: Zapier, Make

• Communication Tools Gmail, Slack, Teams

• Collaboration Tools: Drive, Dropbox

• Scheduling: Calendly, Google Calendar, Pick Time

• SLA Time Tracking: Clockify, Time Doctor

• Data Entry and Analytics: Google Sheets, Excel