I have worked in the Debt Collections and customer
service areas for over 10 years. Currently studying a
certificate in banking through Unisa. I currently sit on
the board of Purpose Youth Development Centre as
Deputy Chairman since 2017. I am in the process of
building my company Smart Serv Technologies (Pty)
Ltd that deals with automation and processes
enhancements.
Experience
Msizi Harrison Dube
Information
Birth date: September 02, 1992
Mobile:-
E-mail:-Living place: 3413 Block 4 Doornkop, Thulani
Education
P.J Simelane Secondary School
Matric 2011
Unisa Banking Higher Certificate
In progress : Final year
Certificates
Certificate : Artificial intelligence in 4IR University of Johannesburg
Certificate : African Insights - University of
Johannesburg
Skills
Responsible
Organized
Cooperative
Learning
NDS Credit Management Feb 2014 - June 2015 :
Collections Agent
Telephonic Collections of overdue accounts
250 outbound Collections calls per day.
Nimble Group Sep 2015 - Feb 2019 : Collections
Agent
Outbound Collections calls
Payments processing
Transaction Capital (MBD Attorneys) March 2019 May 2023 : Legal Collections Agent
Collections calls - 200 per day
Processing of legal and filing of legal
documents
Repayment instalment negotiation
Absa Bank Limited May 2023 - February 2024
: Collections Officer
Outbound and inbound Collections calls 300 400 per day
Instalment calculations
Query resolutions
Payments processing
International Work Place Group Plc
2024 April - Present : Collections and customer
service specialist - Business to business
100 outbound Collections calls
50 outbound Collections emails
Reviewing of SLA agreements
Invoicing
Account reconciliation and closure
Query resolution
Processing online credit card payments
Special Skills
Professional Skills:
Being familiar with Collections practices
Risk management
Dialer processes
Customer Service
Language Proficiency:
Fluent in : English, isiZulu, isiXhosa,
Setswana,Sepedi and Xitsonga
